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BriLikesItRough's avatar
BriLikesItRough
6 years ago
Solved

The community has been down for me now for 3 days. What’s going on???

Being isolated sucks and I was so looking forward to seeing everyone’s creations with all this spare time. I just feel like EA in general has a lot of issues. Why EA!!!?? Whyyyyyyyy!? Lol
pc
  • PenguinFoop's avatar
    PenguinFoop
    6 years ago

    I had that same issue after they took it down for maintenance.  What I had to do for the Xbox One is close the game, power off the Xbox, unplug it then plug it back in to get it to sync up.  Once it did that, the gallery came back online.  Maybe that will work for the PS4 as well?

SheriGR's avatar
SheriGR
Hero
6 years ago

@BriLikesItRough  Yes, being isolated does suck. Hopefully we can get you back in connection with your community gallery asap. 🤓

Do you mean in the game? If you are on PC/Mac, please try the following:

  • Check in your Origin settings. Make sure Origin is in online mode.
  • In Origin run as administrator.
  • It's always possible the the gallery is under maintenance, but it hasn't been for 3 days and is currently up, as I just checked.
  • Did you just begin having this issue or did you just begin the game for the first time in the last few days?
  • If you're still having issues connecting to the community gallery, please restart your router.
  • If you have an underage account or are on Legacy Edition you will not have the gallery in your game, but I'm assuming this is not the case for you since it sounds like you were seeing the gallery in-game 3 days ago?
  • There are more suggestions on troubleshooting a PC connection at this link: https://help.ea.com/en-us/help/pc/connection-troubleshooting-advanced-pc/

Also, the gallery can be viewed in your browser here, if you sign into your EA account:  https://www.ea.com/games/the-sims/the-sims-4/pc/gallery

If none of this helps please let me know and we can troubleshoot further. 🤞🏻

BriLikesItRough's avatar
BriLikesItRough
6 years ago

Sorry I wasn’t more specific! So I am playing on my PS4  and I noticed on Wednesday that the gallery was not even an option, I could only see my Library. It hasn’t come back since then and I’ve tried my two different accounts. About the origins where do I find that under my options cause I’m not seeing it. Thank you for taking your time to reply and help though I really appreciate it!

  • PenguinFoop's avatar
    PenguinFoop
    6 years ago

    I had that same issue after they took it down for maintenance.  What I had to do for the Xbox One is close the game, power off the Xbox, unplug it then plug it back in to get it to sync up.  Once it did that, the gallery came back online.  Maybe that will work for the PS4 as well?

    • BriLikesItRough's avatar
      BriLikesItRough
      6 years ago

      Nope didn’t work for me😔 thanks for trying to help I appreciate it

      Maybe it’s just a PS4 thing

    • BriLikesItRough's avatar
      BriLikesItRough
      6 years ago

      it actually came back on after I did what you said!!! It just took like 20 min to load the game up again but overall it’s good now! Thank you so much 😊 

      • PenguinFoop's avatar
        PenguinFoop
        6 years ago

        No problem.  I'm just glad I could help.  🙂

  • SheriGR's avatar
    SheriGR
    Hero
    6 years ago

    @BriLikesItRough I'm sorry... I should not have assumed you were on Mac/PC. My bad. I'm so glad it's re-synced and working properly. @PenguinFoop thank you for the excellent console advice! 👏

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