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tomikpo's avatar
tomikpo
7 years ago
Solved

The game crashed: last crash file

Hi! So I got the game for free from Origin and it already crashed twice. I assume it's because of my computer, but I'd love to know if there's any way to fix it. I attach my lastcrash file for more...
pc
crinrict's avatar
crinrict
Hero+
7 years ago
Which drive do you have the game on ? Might help if you could free up some space, especially since you don't have that much RAM.

Since Windows 7 doesn't show errors in the DxDiag, could you check if you have any critical events: https://crinrict.com/blog/2014/09/critical-events.html

tomikpo's avatar
tomikpo
7 years ago

I have my game installed on the E:/ Drive. I could free up som space, but I already do meet the minimum requirements (RAM and ROM), do you think it would help to free up some more?

Also, is it better that I free up space in the drive the game is installed in, or it can be any drive?

Here's my critical event regarding The Sims 4:

Spoiler

Origen
The Sims™ 4

Resumen
Dejó de funcionar

Fecha
‎01/‎06/‎2019 01:00 a.m.

Estado
No reportado

Descripción
Ruta de acceso de la aplicación con errores: E:\Program Files (x86)\The Sims 4\The Sims 4\Game\Bin\TS4_x64.exe

Firma del problema
Nombre de evento de problema: APPCRASH
Nombre de la aplicación: TS4_x64.exe
Versión de la aplicación: 1.51.77.1020
Marca de tiempo de la aplicación: 5cb67038
Nombre del módulo con errores: TS4_x64.exe
Versión del módulo con errores: 1.51.77.1020
Marca de tiempo del módulo con errores: 5cb67038
Código de excepción: c0000005
Desplazamiento de excepción: 00000000011b8f54
Versión del sistema operativo: 6.1.7601.2.1.0.256.1
Id. de configuración regional: 11274
Información adicional 1: b5c4
Información adicional 2: b5c4e3eaf64660162b0bd9784b50c08c
Información adicional 3: 51a8
Información adicional 4: 51a8096ea210566f89dc6952b2f8ad83

Archivos que ayudan a describir el problema
AppCompat.txt
WERInternalMetadata.xml
WERDataCollectionFailure.txt

Thank you!

    • tomikpo's avatar
      tomikpo
      7 years ago

      Ver helpful! Thank you! I'll let you know if I keep on having errors.

      Also, how can I free up some RAM? Considering I have just 4 GB of which my computer usually takes up almost half of it

      • crinrict's avatar
        crinrict
        Hero+
        7 years ago
        Try closing any programs you don't need to run the game.

        You can check through your task manager which process needs how much RAM.

        Most pre-build computers install a lot of useless software you'll never use and that run in the back, using up system resources.

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