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FamilyCollette's avatar
FamilyCollette
Seasoned Rookie
1 year ago
Solved

The game crashes after a few minutes of gameplay

Hello, I have a problem lately: The Sims 4 game crashes even if there are no mods. I will write to you what steps I took : I tested the game with the lowest graphics settings in windowed mode = it...
pc
  • FamilyCollette's avatar
    FamilyCollette
    1 year ago

    Can you provide the specifications of your equipment? Just in case, I'm sending you a video with a clean installation of the graphics driver Here is the link to this video, click on it  

    do one more test, run a game other than the Sims, e.g. Red Dead Redemption and complete a mission, if the screen blinks during cutscenes, it means it must be something with the graphics driver 

rutzou99's avatar
rutzou99
New Rookie
1 year ago

Helle Again

Thank you so much for looking at it. 

I copied the folder with sims 4 to the desktop as a backup, then deleted it in documents folder. 

I have played the game for 2 hours without Any crashes. But i have startet completely over from scratch, but i don't really care abort the old stuff i had saved. 

Can you explain why this happend?

puzzlezaddict's avatar
puzzlezaddict
Hero+
1 year ago

@rutzou99  When you copied and then deleted the Sims 4 user folder, you moved everything inside, including your saves, to a location where the game couldn't read the data.  That's part of the point of the test.  Your saves are still intact inside that folder, and you can copy them to the new Sims 4 folder that's spawned in Documents > Electronic Arts.

Please test at least one of your saves with no other content added to that new folder, at least at first.  Since you're copying rather than moving the save, you can experiment freely while knowing the original is intact in the other folder and unaffected by any missing mods or custom content, or anything else you do with the spare copy.

  • rutzou99's avatar
    rutzou99
    New Rookie
    1 year ago

    Thank you for your patiens with me. 

    Today I played for 2-3 hours before it crashed again. Completely froze everything but the time i the game and not even the cheat in game work, but i could save and close it proberly. 

    i didn`t put in the old saves because i wanted to try and see what would happen. 

    Now I have tried to run the DxDiag again, i can´t read it. 

    You talk about doing somthing with closing down CPU and some other things, but I don't understand how to do it. is there a information form to do it? Or could you explain step by step?

    • FamilyCollette's avatar
      FamilyCollette
      Seasoned Rookie
      1 year ago

      Can you provide the specifications of your equipment? Just in case, I'm sending you a video with a clean installation of the graphics driver Here is the link to this video, click on it  

      do one more test, run a game other than the Sims, e.g. Red Dead Redemption and complete a mission, if the screen blinks during cutscenes, it means it must be something with the graphics driver 

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