@Jaydee2906 What world are you playing in, and how did you move your sims there? What graphics card does your computer have, and have you taken steps to limit in-game framerates? I can help with that if necessary; just ask.
@Jaydee2906 I thought you were playing Sims 3, which does require an outside fps limiter if the graphics card is even mid-tier. But Ciudad Enamorada is in Sims 4, so perhaps the 3 was a typo. Sims 4 has a built-in fps limit of 200, which can be changed but is sufficient to prevent any associated problems.
At any rate, please run a dxdiag and attach it to a reply.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
@Jaydee2906 The Optimization Guide link didn't show up, and I'd like to see which one you used. Regardless, please load Sims 3, enter the cheat fps on , and let me know whether the game is respecting whatever fps cap you've imposed.
How did you move your sims to Legacy Island III this time around? The world itself is somewhat complicated but not overly so for a gaming system, as in, it shouldn't crash out of the blue. But it is possible the game is running out of memory. A quick way to find out is to open the crash logs (the .txt files, not the .mdmp files) in Documents > Electronic Arts > The Sims 3. For each file, let me know what you see in this section, near the top:
Total physical memory: 7884 Mb Available physical memory: 616 Mb Total page file memory: 12748 Mb Available page file memory: 2451 Mb Total virtual memory: 4095 Mb Free virtual memory: 2213 Mb
I don't need every single value from every file, just a range.
And to be clear, did you move your sims to this world via the Move option on the phone, or did you use NRaas Traveler and Change Hometown? The first option is problematic for a few reasons.
For Sims 4, is there any pattern to what you're doing at the time of the crashes? Please also let the game crash again and look for new errors in the Reliability Monitor. Hit Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day. Today is on the right.
Look for an error that happened at exactly the time of this most recent Sims 4 crash. If you find one, double-click it to see more details, then copy that info and paste it into a reply here. If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.
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