@Jaydee2906 The Optimization Guide link didn't show up, and I'd like to see which one you used. Regardless, please load Sims 3, enter the cheat fps on , and let me know whether the game is respecting whatever fps cap you've imposed.
How did you move your sims to Legacy Island III this time around? The world itself is somewhat complicated but not overly so for a gaming system, as in, it shouldn't crash out of the blue. But it is possible the game is running out of memory. A quick way to find out is to open the crash logs (the .txt files, not the .mdmp files) in Documents > Electronic Arts > The Sims 3. For each file, let me know what you see in this section, near the top:
Total physical memory: 7884 Mb Available physical memory: 616 Mb Total page file memory: 12748 Mb Available page file memory: 2451 Mb Total virtual memory: 4095 Mb Free virtual memory: 2213 Mb
I don't need every single value from every file, just a range.
And to be clear, did you move your sims to this world via the Move option on the phone, or did you use NRaas Traveler and Change Hometown? The first option is problematic for a few reasons.
For Sims 4, is there any pattern to what you're doing at the time of the crashes? Please also let the game crash again and look for new errors in the Reliability Monitor. Hit Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day. Today is on the right.
Look for an error that happened at exactly the time of this most recent Sims 4 crash. If you find one, double-click it to see more details, then copy that info and paste it into a reply here. If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.
Thank you for your help! I entered the cheat, but unfortunately, the issue is still happening. Also, my Sims are floating in a strange way while they sleep. I’ve added a screenshot of the .txt file and of the sleeping sims. Now, I’m going to try to get a file from The Sims 4 to investigate further."
@Jaydee2906 Your save is using a lot of memory but not so much that that's definitely the reason it crashed. For the sims floating when sleeping, please evict the household, save the house itself to the bin, bulldoze the lot, place a copy of the house, and put your sims back. If you do this in one Edit Town session, without saving and replacing the sims themselves, they'll keep their jobs and relationships but lose their promised wishes and opportunities. If you don't like that result, there are workarounds, but please test this first; it's easy enough to quit without saving.
I still need a few things from you though:
@puzzlezaddict wrote:@Jaydee2906 Your save is using a lot of memory but not so much that that's definitely the reason it crashed. For the sims floating when sleeping, please evict the household, save the house itself to the bin, bulldoze the lot, place a copy of the house, and put your sims back. If you do this in one Edit Town session, without saving and replacing the sims themselves, they'll keep their jobs and relationships but lose their promised wishes and opportunities. If you don't like that result, there are workarounds, but please test this first; it's easy enough to quit without saving.
I still need a few things from you though:
- a dxdiag
- the values you see when you use the fps on cheat
- the optimization guide you followed
Good evening,
My computer was recently repaired, so the issue with The Sims 4 is most likely resolved. Additionally, I evicted my family in The Sims 3, moved them back into their house, and deleted the house itself.
I used DxDiag to create a report, and I also activated the FPS cheat, which showed my max FPS at 165. The reading confirmed it went up to 165, which I believe is the maximum limit. I followed “The Sims 3 Performance & Bug Fix Guide 2024” by Anime_Boom, available on the Steam website.
Attached, you’ll find a screenshot of the DxDiag report and a screenshot of the section you sent me earlier (the most recent crash).
P.S. I think I may have overlooked your question about moving, as I see I forgot to respond to it. My apologies for that. At the time, I moved using the "Move" option on the phone.
Thank you again.
Community Manager
