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@Katan_0 Please restart your computer, open the Task Manager, and let me know how much memory your computer is using without opening any other apps. Then try playing with nothing else open other than Origin. If you get the same error, please run a dxdiag and attach it to a post.
https://help.ea.com/en/help/pc/how-to-gather-dxdiag-information/
Both are attached
@Katan_0 Okay, so your compute should definitely not be running out of memory, and I have serious doubts that Sims 4 itself could find a way to use that much RAM all by itself. (Anything's possible; I'm just saying it's unlikely.) Are you trying to stream your gameplay, and if so, does the issue happen when you don't stream? Most of the errors in your dxdiag are related to streaming and the camera not starting properly, although there isn't enough information in the dxdiag to be more specific than that.
If that's not relevant, please test in a clean user folder. Move your entire Sims 4 folder out of Documents\Electronic Arts and onto your desktop, and when you launch the game, a clean folder will spawn with no content. Don't add anything to it yet; just see how a new save runs.
If the new save is fine, copy over one of your existing saves, but nothing else yet. Since you're making a copy, you don't need to worry about missing mods or custom content—the original save will be intact while you experiment on the backup.
If you get the same error either with a new save or an existing one, please try again except this time in a clean boot:
https://www.windowscentral.com/how-clean-boot-windows-10
When you reboot, go through the Task Manager's background processes list shutting down anything that doesn't absolutely need to be running. If you kill the wrong process and it doesn't restart automatically, just reboot your computer.
I just had the same issue with "run out of memory" pop up and game closing.
It was Ransomware blocking an app from running.
Go to Settings - Update & Security - Windows Security - Open Windows Security - Virus & threat protection - Manage Ransomware protection - Block history...
Then look for the SIMS4 .exe file that got blocked and "allow it".
Worked for me.
Hope this helps others.
- @chickenbreak21 Thanks !
Wife is now happy she can play sims xD - @puzzlezaddict It's windows ransom protection like @chickenbreak21 stated 🙂
Thanks man!
Hi! I’m having the same problem, but i can’t find the SIMS4.exe file. what do i do?
@Tiril1326 You're looking for TS4_x64.exe for the standard edition of Sims 4, or TS4.exe for the Legacy Edition. The default locations for these are:
Program Files (x86)\Origin Games\The Sims 4\Game\Bin
Program Files (x86)\Origin Games\The Sims 4\Game\Bin_LE
If you have a Steam install, look here:
Program Files (x86)\Steam\steamapps\common\The Sims 4\Game\Bin
Thank you so much! it works now!
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