Solved
the new Sims 4 update won't actually install
The new sims 4 update goes through "preparing", "downloading" and "verifying", and I get a notification that the update is complete, but when I click "launch game", it goes back to telling me the new update needs installing.
@KrisPicky Try clearing the EA App's cache:
https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/
and repairing the game: open your game library, click Sims 4, and select Manage > Repair.
If that doesn't help, take the App offline, wait a minute, and go back online. The option is in the dropdown menu in the upper-left corner of the App window.
