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Sims4er24's avatar
Sims4er24
Rising Novice
3 years ago

the Profanity update caused my game file to disappear how do I fix

Hello, I have recently ran into a surprising issue with the recent Profanity update 11/22. I always back up my Sims 4 files and I never play with mods or cc. And when I went through the EA Play app, to install the latest update, my game wouldn't update,  in fact I was not able  to even repair the game and then I went to reset PC and my entire game file disappeared along the the shortcut Icon. Please tell me how fix this. I have been a loyal customer for 19 years and this is extremely frustrating. I can not afford to buy all the expansions, game packs, stuff packs, and kits all over again. I just want to play with the sims.

1 Reply

  • jpkarlsen's avatar
    jpkarlsen
    Hero (Retired)
    3 years ago

    @Sims4er24 

    So, you for some reason chose to reset your Windows installation. Don't worry everything is not lost. Install the EA App again and login to your account Find the Sims 4 in Game Compilation click it to reinstall. After that you can install the backup, you made.

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