The Sims 4 - Not loading.
I need some help.
So today i bought Sims 4.
Brought it home.
Installed it.
Then turned it off to play later on in the evening.
Anyway.. when i come to play the game i ended up spending 3 hours trying to load it..
I have reinstalled both The sims 4 and origin twice.
I have tried a clean boot.
I have tried moving the said folder in other posts and that didnt work.
I have spent at least an hour on google trying to find someone whos had the exact same issue, but ive found zero results. - as all those people have somehow fixed theyre issue, yet i still have mine.
I have windows 8.1 along with all the other requirements to actually play the game.
the game in origin isnt greyed out its acctually clickable yet nothing happens.
When i click the game then veiw the task manager i can see the Sims 4 logo pop up but it doesnt hang around long enough to click it.. thats how far i get.
I am really frustrated. I need some sort of resolution. because i wont take wasting £45 lightly. (im in the uk) Thanks to anyone who can help or tries to help in advance.
RESOLVED:
at long last sims loads sucessfully. checking numerous things, hope this may help people to fix there issue...
cache was cleared for origins, no help at all.
i have comodo internet security which had 2 unrecognised programs from when i installed the sims, one was the product activation (i think) 'au.exe' (on those lines) and the sims4.exe. after making both these files trusted by right clicking and moving to a trusted file, rebooted the machine and sims 4 will load... ONLY if the desktop 'sims 4' icon is double clicked. if the game is loaded through origin it still will not load what so ever.
seems for me this was an antivirus issue, even when in the past a clean boot (stopping it from loading) still didnt let the sims load.
hope this helps others!
