Forum Discussion

Orseehhh's avatar
Orseehhh
3 years ago
Solved

The Sims 4 after switching to ea from origin

Hello everyone, A few weeks ago I switched to EA App from Origin. and yesterday I wanted to play with The Sims 4. I tried to launch it, but a window came up with this: This title may have been downl...
pc
  • EA_Solaire's avatar
    EA_Solaire
    3 years ago

    Hi there @Orseehhh,

    It does sound like you may be logging into a different account than the one you had originally redeemed your code for The Sims 4 on. 

    You'll need to get in contact with the live support team so they can help you verify and locate which account your game is currently linked with- here on the forums, we don't have access to your account details to investigate this further with you. Please reach out to live support from the help site here- if you have any troubles getting in contact through the help site, you can let me know! 

typingtyrant's avatar
typingtyrant
2 years ago
I am sharing some steps below, please follow the steps mentioned and then once you have done it check if you are still facing the issue or not.

1. Go to Documents > Electronic Arts
2. You'll see a folder here called The Sims 4
3. Right click and rename this folder to The Sims 4 Old
4. Once done. Launch the game. Reach the main menu and exit the game.
5. Now go back to Documents > Electronic Arts
6. You'll see 2 folders here. The Sims 4 Old and a newly created The Sims 4 folder.
7. Go to the Old folder. Copy 2 folders here: Saves & Tray.
8. Paste and replace them in The Sims 4 folder (Newly created one)
9. Once done. Launch the game. Game should work properly.

About The Sims 4 Technical Issues - PC

PC players get help with their technical issues in The Sims 4 here.51,731 PostsLatest Activity: 27 minutes ago