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CMeki's avatar
CMeki
Hero (Retired)
8 years ago

@budgetmia

And you don't have any mods?

Try resetting your files to factory settings.

  • Make a backup; copy your The Sims 4-folder from C:\Users\Username\Documents\Electronic Arts to an external drive or somewhere else on your computer, for example your desktop.
  • Rename the The Sims 4-folder in C:\Users\Username\Documents\Electronic Arts to The Sims 4_backup
  • Start the game, make a new save, and see if the error is gone. 
    (The game will have created a new The Sims 4-folder in your documents, this is supposed to happen)

      • If yes, continue
      • If no, post a reply telling us the error is still there
  • Start putting folders back in the new The Sims 4-folder. Observe! After every file/folder, start the game and make sure it still works, before putting in the next one.
    • Options.ini - your game settings
    • Saves - your old saves. The sub-folders are not needed. If putting these back causes problem, try putting one back at a time.
    • Screenshots
    • Custom music - if you have any
    • Tray - your library objects; like lots, rooms and sims
    • Mods - your mods and cc, might cause problems when putting back

If putting back one of the folders was problematic and you did not work it out, please post a reply and we'll see if we can find what your problem is!

Source: https://help.ea.com/en-us/help/the-sims/the-sims-4/backing-up-and-resetting-the-sims-4/

Good Luck! 🙂



budgetmia's avatar
budgetmia
8 years ago

I took my Mods folder from my Sims 4 folder, and did what you said to do, but it won't let me open the game even if I put one folder back in. It comes up with the same error message.

I hope you can help me 😛

  • CMeki's avatar
    CMeki
    Hero (Retired)
    8 years ago

    @budgetmia

    So it works without the folders?
    Does it matter which one you put in?

    Like, only the tray folder, or only the saves-folder?

    Or which folders are you talking about? Mods? 🙂

    • budgetmia's avatar
      budgetmia
      8 years ago

      I mean, it dosen't work with OR without the folder, the error still comes up all the time. 

      Sorry if I was't clear enough! 🥳

      • CMeki's avatar
        CMeki
        Hero (Retired)
        8 years ago

        @budgetmia

        Oh okay, even when you did the backup thing and let the game create a completely new folder?

        Okay, try this:

        • If the game created a new The Sims 4 folder in Documents/Electronic Arts, delete it.
        • If you have your own files there, move the The Sims 4 folder to the desktop, so there's no The Sims 4 folder in Electronic Arts.
        • Delete Origin cache
          https://crinrict.com/blog/2014/09/delete-origin-cache-files.html
        • Repair the game
        • Try to start it (don't move anything back at all)

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