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CMeki's avatar
CMeki
Hero (Retired)
8 years ago

@budgetmia

Oh okay, even when you did the backup thing and let the game create a completely new folder?

Okay, try this:

  • If the game created a new The Sims 4 folder in Documents/Electronic Arts, delete it.
  • If you have your own files there, move the The Sims 4 folder to the desktop, so there's no The Sims 4 folder in Electronic Arts.
  • Delete Origin cache
    https://crinrict.com/blog/2014/09/delete-origin-cache-files.html
  • Repair the game
  • Try to start it (don't move anything back at all)
budgetmia's avatar
budgetmia
8 years ago

I did exactly what you told me to do, I deleted the Sims 4 Folder that the Sims 4 generated, and repaired the game. After it was finished I clicked PLAY and it wouldn't work still. It came up with the SAME error message. "Unable to start: Cannot start because required game data is missing or damaged. Please repair or reinstall the game via origin."

I'm getting concerned now.. Hopefully there is another solution. 😕

  • CMeki's avatar
    CMeki
    Hero (Retired)
    8 years ago

    @budgetmia

    Please post a DxDiag:
    https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

    Do you  get any specific code or does it just say that?

    Maybe you have to uninstall everything and redo it, I mean the game worked before?

    • Uninstall the sims,
    • Delete the The Sims folder that was just created
    • Manually uninstall Origin (instructions - check where it says "the hard way"),
    • Download and reinstall Origin.
    • Make sure Origin is white-listed in your security programs
    • Make sure Origin is run as administrator (Right click the icon on your desktop, choose settings, choose compatibility, check the bottom box: run as admin)
    • Start Origin
    • Go to settings and disable automatic updates (if C&D could be the problem)
    • Install The Sims 4
    • Start the game
    • Then you can install the packs, wait with C&D until I checked your dxdiag!

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