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budgetmia's avatar
budgetmia
8 years ago

I did exactly what you told me to do, I deleted the Sims 4 Folder that the Sims 4 generated, and repaired the game. After it was finished I clicked PLAY and it wouldn't work still. It came up with the SAME error message. "Unable to start: Cannot start because required game data is missing or damaged. Please repair or reinstall the game via origin."

I'm getting concerned now.. Hopefully there is another solution. 😕

CMeki's avatar
CMeki
Hero (Retired)
8 years ago

@budgetmia

Please post a DxDiag:
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

Do you  get any specific code or does it just say that?

Maybe you have to uninstall everything and redo it, I mean the game worked before?

  • Uninstall the sims,
  • Delete the The Sims folder that was just created
  • Manually uninstall Origin (instructions - check where it says "the hard way"),
  • Download and reinstall Origin.
  • Make sure Origin is white-listed in your security programs
  • Make sure Origin is run as administrator (Right click the icon on your desktop, choose settings, choose compatibility, check the bottom box: run as admin)
  • Start Origin
  • Go to settings and disable automatic updates (if C&D could be the problem)
  • Install The Sims 4
  • Start the game
  • Then you can install the packs, wait with C&D until I checked your dxdiag!

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