The Sims 4 CAS demo isn't working?
I have been through three of the advisors on Ea Help trying to get this resolved, but no one has been able to solve it. I'm growing increasinly more desperate and upset, because I have been ecstatica...
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Okay, so after two days, eleven different EA advisors, six breakdowns, and at least forty-three temper tantrums, my issue with the demo has not been resolved. I posted another thread about this--black screen, no llama face, just music playing, all that. After I had exhausted all possible fixes, tweaks, and sufficiently hassled the very helpful EA advisors--I even encountered the same one twice!--my problem changed.
Now, when I try to run in compatibility mode, or as an administrator, the game will load black, but as soon as I click or try to press the Windows key, it pastes the Demo screen to my desktop background, like I downloaded the JPEG of it, and then my computer crashes, and I have to do a forceful restart.
So anyway, while talking to the last advisor, who was extremely patient and helpful, he informed me that my 4GB of RAM just wasn't going to cut it--I needed 8GB. Now, I believe him, but at the same time, I've seen people's specs that are lower than 8GB, or even 4GB, and still run the game perfectly well. Before I go buy another 4GB slab of RAM, I need to know, is this true? I read somewhere else that, because the Demo and game are 32-bit, any RAM over 4GB will "cripple" the game, and make it essentially unable to run. Well, I already have that problem, but still. What should I do?
For reference, here are my specs:
-Operating System: Windows 8.1 64-bit (6.3, Build 9600) (9600.winblue_gdr.140723-2018)
-System Manufacturer: Hewlett-Packard System
-BIOS: 8.06
-Processor: AMD A4-3420 APU with Radeon(tm) HD Graphics (2 CPUs), ~2.8GHz
-Memory: 4096MB RAM Available
-OS Memory: 3554MB RAM
-Page File: 2360MB used, 2794MB available
-DirectX Version: DirectX 11
-DX Setup Parameters: Not found
-User DPI Setting: Using System DPI System
-DPI Setting: 96 DPI (100 percent)
-DWM DPI Scaling: Disabled
-DxDiag Version: 6.03.9600.16384 64bit Unicode
-Card name: AMD Radeon HD 6410D
-Manufacturer: Advanced Micro Devices, Inc.
-Chip type: AMD Radeon HD 6410D (0x9644)
-DAC type: Internal DAC(400MHz)
-Device Type: Full Device
-Display Memory: 2035 MB
-Dedicated Memory: 499 MB
-Shared Memory: 1536 MB
-Current Mode: 1024 x 768 (32 bit) (60Hz)
-Output Type: HD15
-DriverName:aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll
-Driver Model: WDDM 1.2
-DMA Miracast: Not Supported
-Hybrid Graphics GPU: Not Applicable
-Driver Attributes: Final Retail
@reionnalynne wrote:
Okay, so after two days, eleven different EA advisors, six breakdowns, and at least forty-three temper tantrums, my issue with the demo has not been resolved. I posted another thread about this--black screen, no llama face, just music playing, all that. After I had exhausted all possible fixes, tweaks, and sufficiently hassled the very helpful EA advisors--I even encountered the same one twice!--my problem changed.
Now, when I try to run in compatibility mode, or as an administrator, the game will load black, but as soon as I click or try to press the Windows key, it pastes the Demo screen to my desktop background, like I downloaded the JPEG of it, and then my computer crashes, and I have to do a forceful restart.
So anyway, while talking to the last advisor, who was extremely patient and helpful, he informed me that my 4GB of RAM just wasn't going to cut it--I needed 8GB. Now, I believe him, but at the same time, I've seen people's specs that are lower than 8GB, or even 4GB, and still run the game perfectly well. Before I go buy another 4GB slab of RAM, I need to know, is this true? I read somewhere else that, because the Demo and game are 32-bit, any RAM over 4GB will "cripple" the game, and make it essentially unable to run. Well, I already have that problem, but still. What should I do?
For reference, here are my specs:
-Operating System: Windows 8.1 64-bit (6.3, Build 9600) (9600.winblue_gdr.140723-2018)
-System Manufacturer: Hewlett-Packard System
-BIOS: 8.06
-Processor: AMD A4-3420 APU with Radeon(tm) HD Graphics (2 CPUs), ~2.8GHz
-Memory: 4096MB RAM Available
-OS Memory: 3554MB RAM
-Page File: 2360MB used, 2794MB available
-DirectX Version: DirectX 11
-DX Setup Parameters: Not found
-User DPI Setting: Using System DPI System
-DPI Setting: 96 DPI (100 percent)
-DWM DPI Scaling: Disabled
-DxDiag Version: 6.03.9600.16384 64bit Unicode
-Card name: AMD Radeon HD 6410D
-Manufacturer: Advanced Micro Devices, Inc.
-Chip type: AMD Radeon HD 6410D (0x9644)
-DAC type: Internal DAC(400MHz)
-Device Type: Full Device
-Display Memory: 2035 MB
-Dedicated Memory: 499 MB
-Shared Memory: 1536 MB
-Current Mode: 1024 x 768 (32 bit) (60Hz)
-Output Type: HD15
-DriverName:aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll
-Driver Model: WDDM 1.2
-DMA Miracast: Not Supported
-Hybrid Graphics GPU: Not Applicable
-Driver Attributes: Final Retail
When I look at this, it feels something is off with your RAM. You don't need 8 GB. 4 GB should be fine for the demo.
Your specs give this-Memory: 4096MB RAM Available
-OS Memory: 3554MB RAM
So there's like 500 MB missing just like that so it looks off to me. I would run a hardware check on your computer. Maybe something is bad on there. Not sure though.
Also make sure your graphics drivers are updated. You didn't post that part.- ApprovedOkay, I will do that. Thank you. I have done a driver update, I'm sorry I didn't mention that. I downloaded the AMD graphic driver update from the Hewlett-Packard website, and it had me do a restart on my computer but I didn't see any difference--in other words, the game still didn't load.
Besides from the missing memory, does it appear that my specs should be able to run the game? Are my processor and graphics card up to par?It's a bit weak and you might run into issues with the game itself, especially when you add expansions but it's better than what I tried it on and that work (on low but it works).
If you buy the game on Origin, you have 24 hours to try it out and if doesn't work, you can give it back.
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