My game crashed just now when trying to place a building from build mode
Source
The Sims™ 4
Summary
Stopped working
Date
27/06/2024 17:29
Status
Report sent
Description
Faulting Application Path: D:\The Sims 4\Game\Bin\TS4_x64.exe
Problem signature
Problem Event Name: APPCRASH
Application Name: TS4_x64.exe
Application Version: 1.107.151.1020
Application Timestamp: 665a58cd
Fault Module Name: StackHash_b976
Fault Module Version: 10.0.22621.3733
Fault Module Timestamp: 67ca8829
Exception Code: c0000374
Exception Offset: PCH_1A_FROM_ntdll+0x00000000000A0AF4
OS Version: 10.0.22631.2.0.0.256.48
Locale ID: 1033
Additional Information 1: b976
Additional Information 2: b976f1a2f3a9d36de3c74ae992a1ce92
Additional Information 3: 86ae
Additional Information 4: 86ae21d51591fc3dbc407c3fc232b47a
Extra information about the problem
Bucket ID: 0f125c15bdff0b7e6ae4915f0c4b2310 (1937833577090327312)
@dumraen Some Gallery lots, perhaps many, are corrupt to the point that they don't place properly. The same can be true of lots in your Library. So please avoid that for now, or else test any lot you want to play with in a new save and only use it if it works properly.
when i crashed yesterday i was actually playing in a new save file, do i delete lots from my library ??
@dumraen You don't need to delete any lots; just don't use them.
it still crashes whenever i try to exit cas even when i don't change anything
Source
The Sims™ 4
Summary
Stopped working
Date
29/06/2024 01:55
Status
Report sent
Description
Faulting Application Path: D:\The Sims 4\Game\Bin\TS4_x64.exe
Problem signature
Problem Event Name: APPCRASH
Application Name: TS4_x64.exe
Application Version: 1.107.151.1020
Application Timestamp: 665a58cd
Fault Module Name: StackHash_f07d
Fault Module Version: 10.0.22621.3733
Fault Module Timestamp: 67ca8829
Exception Code: c0000374
Exception Offset: PCH_C6_FROM_ntdll+0x00000000000A0AF4
OS Version: 10.0.22631.2.0.0.256.48
Locale ID: 2057
Additional Information 1: f07d
Additional Information 2: f07d1a373121043d0c5b6bd138d5f40e
Additional Information 3: aab1
Additional Information 4: aab1035fd123711633c84fd327961b36
Extra information about the problem
Bucket ID: b5761c936d4b4c434b3b93a2873e8ba8 (1962324388912991144)
@dumraen This particular crash is a heap corruption error, suggesting a possible issue with memory or storage. That's not definitive but at least strongly suggests that's the next place to look. So please run tests on both, in either order, and let me know what you find. For the drive:
You should be able to attach the report to a post as well. Running chkdsk will take some time, so you may want to leave it while you're doing something else.
For the RAM, the gold standard is MemTest86, testing each module separately and in at least two different slots on the motherboard.
https://www.memtest86.com/index.html
https://www.overclockersclub.com/guides/memtest86_memory_guide/
Since this is time-consuming, you can start with chkdsk and see what you get, and you can also use Microsoft's built-in memory diagnostics first:
I wouldn't consider a pass from this tool to be even close to definitive, but if it does flag an error, that's probably accurate.
Finally, I'd like to know what RAM you're using, by product number. If you don't have that handy, you can find it on the modules themselves.
Community Manager
