Forum Discussion

5 years ago

Solved

The Sims 4 crashes when opening

I purchased Eco Living and it ran correctly. Since I haven't been playing much I didn't re-add my mods. Yesterday I started the game and installed the latest update through Origin. The game loaded an...

puzzlezaddict
5 years ago
@DianeHanna Your dxdiag shows that the Nvidia driver is crashing, over and over, and taking Sims 4 down with it. The driver is over two years old now, and Dell hasn't posted a new one. But that's fine, you can just download and install the newest driver Nvidia offers.

https://www.nvidia.com/Download/driverResults.aspx/162105/en-us

Run it as an admin: right-click and select "Run as administrator."

By the way, please make sure your monitor is plugged directly into the graphics card itself, not the motherboard.

puzzlezaddict

Hero+

5 years ago

@DianeHanna Try disabling Origin in-game: hover over your username, select Application Settings, then the Origin in-game header, and disable the option at the top.

If that doesn't help, please run a dxdiag and attach it to a post.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

DianeHanna

5 years ago

Disabling Origin in-game made no difference. I am attaching the dxdiag file as requested. Thanks for your time.

DxDiag.txt99 KB

puzzlezaddict
Hero+
5 years ago
@DianeHanna Your dxdiag shows that the Nvidia driver is crashing, over and over, and taking Sims 4 down with it. The driver is over two years old now, and Dell hasn't posted a new one. But that's fine, you can just download and install the newest driver Nvidia offers.

https://www.nvidia.com/Download/driverResults.aspx/162105/en-us

Run it as an admin: right-click and select "Run as administrator."

By the way, please make sure your monitor is plugged directly into the graphics card itself, not the motherboard.
- DianeHanna
  5 years ago
  Thank you! You saved me a very expensive fee for a tech to come and fix this. I can't tell you how much I appreciate this site and your advice. I am back in business.
  Diane
- AoifePenguin
  4 years ago
  I am having the same issue of my game not starting. This happened when my computer got wiped and i reinstalled origin and the Sims 4. since then it has not booted up even once. I have tried almost everything I can think of:
  Installed latest driver in clean mode
  reinstalled origin
  repaired the game
  created a gaming profile for origin
  cleared cache and mods
  disabled origin-in game
  If anyone has anymore suggestions I would greatly appreciate the help.
  My DXDiag file is attached
  DxDiag.txt93 KB
  - puzzlezaddict
    Hero+
    4 years ago
    @AoifePenguin Please try disconnecting your Citrix display adapter and see whether the game starts. If it doesn't, let me know what antivirus you use.