The Sims 4 crashing on start
I can’t open the game. In screen there’s “The Sims 4” then it returns to desktop. I’ve tried to delete and install it (both EA and the game), clear cache, repair game. Dxdiag . Remove the folder to d...
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@RosaRosa33 Please attach the dxdiag to a reply in this thread. It's not a troubleshooting step but rather a diagnostic report that people can read to look for reasons the game might not work.
Here it is.
@RosaRosa33 One obvious issue is that your computer's C drive is very low on free space. So please try to move whatever data you can do D. C and D are actually two partitions of the same drive, so you won't lose any performance by moving apps or other data.
For the Sims 4 issue itself, please try launching the game in windowed mode. Go into Documents > Electronic Arts > The Sims 4, open Options.ini, search for fullscreen , and set it to 0 (zero).
Please continue to play with none of your existing content. You said you moved the entire Sims 4 folder to the desktop, but if you put it back, please move it again, and don't move any of your data to the new Sims 4 folder the game creates, at least not yet.
I did the fullscreen thing you told and its still not working ☹️
@RosaRosa33 Your dxdiag lists a Huawei "Virtual Display Device," which I believe is a service for virtual desktops. It could definitely interfere with Sims 4; I've seen other similar services do so in the past. You should be able to disable it in the Task Manager. If you're not sure how it's named, look for anything with the Huawei name or logo and "display" or similar in its name.
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