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Frosty_ShadowYT's avatar
Frosty_ShadowYT
New Novice
2 years ago
Solved

The Sims 4 EA Play edition instead of Digital Deluxe

Error reported ID: 3a3a902a-c287-45bf-a65a-4a93a273a25a Lately, I've been having trouble launching games through EA Desktop. Originally, I thought it was all games, but I discovered that it only aff...
pc
  • EA_Solaire's avatar
    EA_Solaire
    2 years ago

    @Frosty_ShadowYT 

    If you're not able to access any EA Play games, please reach back out to the live support team so they can check the entitlements on your account for these games.

    Please submit a brand new help request here to have live support check your account details with you- I'd also recommend attaching this AHQ conversation when you reach out there so the team has further information to reference. 

EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
2 years ago

Hi @Frosty_ShadowYT 

The EA app now shows The Sims 4 game tile as Standard Version, or the EA Play version if you have an active membership. However, if you previously owned the Limited Edition or Deluxe Version, you'll still have access to all the extra content on your account. 

In the EA app, please open your game library and click The Sims 4 game tile and go to Manage Game-> Manage Add-ons. Your extra limited/deluxe edition content should be listed here, you'll want to check for Life of the Party and Up All Night. If you're not seeing the extra content listed there in the app, be sure to let me know! 

Frosty_ShadowYT's avatar
Frosty_ShadowYT
New Novice
2 years ago

@EA_Solaire the addons are indeed there. However that doesn't change the fact that a bug in EA Desktop prevents me from playing the game. For some reason only games that I can run currently are the ones I actually own, the ones that come from EA Play get stuck on "Launching game..." and unfortunately I tried all solutions I could find on the internet and none of them work.

That is the main reason I wanted to get the game back to the version that I own instead of being one from EA Play.

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @Frosty_ShadowYT 

    Can you check your account again now please and let me know if you're able to access The Sims? 

    • Frosty_ShadowYT's avatar
      Frosty_ShadowYT
      New Novice
      2 years ago

      I checked it right now. Still doesn't launch, just like every other game from EA Play.

      Only games that are not from the subscription are working.

      • EA_Solaire's avatar
        EA_Solaire
        Icon for Community Manager rankCommunity Manager
        2 years ago

        @Frosty_ShadowYT 

        If you're not able to access any EA Play games, please reach back out to the live support team so they can check the entitlements on your account for these games.

        Please submit a brand new help request here to have live support check your account details with you- I'd also recommend attaching this AHQ conversation when you reach out there so the team has further information to reference. 

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