The sims 4 game crashes after 5 minutes of playing. then the screen goes all white but it apperes that the game is still runing and I can move the game arrow on the white screen. I uninstall and re...
@MorSV There are several potential issues showing up in your hwinfo log, but two stand out. The first is that the voltage on the 12V rail dropped significantly as the monitoring went on: it was as low as 11.52V. What do you have for a power supply? Please list the manufacturer, wattage, and rating, e.g. Corsair 750W 80+ Gold. I take it you've never upgraded the PSU since you bought this computer? It might be time for a new one.
The other major issue is that your graphics card is overheating, running up to 104º C and staying there. This is despite the fact that its fan is operating at 100% and that the temperatures inside the case are well controlled. In fact, even before you start to play, the GPU temperature is much higher than it should be while the card is idling. Either the GPU fan is broken, or it's so clogged with dust that it can't do its job. Before you play again, please clean the fan, then turn on your computer and make sure the fan is actually working.
Next, take your computer completely offline—disable wifi and/or pull the ethernet cord—and double-click the DDU.exe. Take note of where the file will land, and click Extract. If it's easier, you can copy the path and then paste it into the address bar in a File Explorer window. Open the folder and then launch Display Driver Uninstaller.exe, and you'll get a message that you're not in Safe Mode. Click OK, then go to Options and enable Safe Mode dialog. Here's a screenshot of what your options should look like; make sure the box in red is checked:
Close options, and the DDU, and then open the DDU.exe again. For launch options, choose "Safe Mode (Recommended)," and then click Reboot to Safe Mode (you'll need your password, so find it before rebooting). Once you login, you'll see this:
In the blue box, choose GPU, then Nvidia if it's not already showing. Then click Clean and Restart (red box).
Once your computer has rebooted, launch DDU again, reboot into safe mode as recommended, and choose GPU and Intel in the above menu, then click Clean and Restart.
When your computer reboots, install the Intel driver, then reboot again. Launch the Nvidia driver, select custom mode, then "perform a clean installation" and install ONLY the GPU driver and the PHYSX software.
Reboot again, go back online, and see whether the game works normally. If not, let me know, and please post the newest Reliability Monitor entry just as you did this last time.
Since this whole thing has to happen while you're offline (or Windows may decide to download a driver for you, rather than the one you want), you can print out these instructions, or have them open on a different device, if it's easier.
Go to to "C:\Windows\LiveKernelReports", "C:\Windows\LiveKernelReports\WATCHDOG" and to "C:\Windows\Minidump"
If you find "dmp" files thee, copy the newest one from each location to the Desktop, Zip them together, and load them up at a free file hoster. (Onedrive, Dropbox for example.)
Post the download link here.
Did you ever updated the BIOS of a Motherboard?
Please run this command in an elevated command prompt like described on the last page and post the result.
OK, at this point I would say a hardware error is likely.
Do you play other games and do they work? Do you feel comfortable to update the BIOS of your motherboard? Could you preform a clean re-installation of Windows?
(Please don't do anything of the above without @puzzlezaddict or me give you a guide on how to do it.)
You don't need to install anything if you don't want to—just download the portable version, unzip it, and launch it from your Downloads folder or wherever you like. (If you do want to install, be sure to click the green button, not the orange one.) Restart your computer, open hwinfo, choose "sensors only," and click the icon that's a sheet of paper with a + icon to start logging. Take note of where the log is being saved; if it's easier, just save it to your desktop for easy access.
Wait five minutes, then open Origin and launch the game. Don't open any other apps. Play for 20 minutes or until it crashes. You can stop the logging by clicking on the same icon. Please upload the file to a third-party filehosting site and link it here. Leave the file in .csv format, or else the log reader might not be able to open it.
@MorSV There are several potential issues showing up in your hwinfo log, but two stand out. The first is that the voltage on the 12V rail dropped significantly as the monitoring went on: it was as low as 11.52V. What do you have for a power supply? Please list the manufacturer, wattage, and rating, e.g. Corsair 750W 80+ Gold. I take it you've never upgraded the PSU since you bought this computer? It might be time for a new one.
The other major issue is that your graphics card is overheating, running up to 104º C and staying there. This is despite the fact that its fan is operating at 100% and that the temperatures inside the case are well controlled. In fact, even before you start to play, the GPU temperature is much higher than it should be while the card is idling. Either the GPU fan is broken, or it's so clogged with dust that it can't do its job. Before you play again, please clean the fan, then turn on your computer and make sure the fan is actually working.
@puzzlezaddict OK. You found it! The graphic card ventilator is stuck. for now I removed the graphic card, and I'm using the Intel outlet. In this situation I can play The sims 4 game with out crashing. I will fix the graphic card in the next days and will try it again. Thank you so much for all your support and patience.
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