Forum Discussion

jinnajai27's avatar
4 years ago
Solved

The Sims 4: Game won't launch, blank white page appeared and then gone

Hello I found a problem when I try to launch The Sims 4 via Origin today. After click 'Play' the game launching a blank white page and then go back to origin window. This is what I've already don...
  • roberta591's avatar
    roberta591
    4 years ago

    @jinnajai27 How many monitors have you connected to your computer? I see 2 on the motherboard. One plugged into the HDMI port and one in the HD15. I see nothing plugged into the GT 630 card. I recommend getting the game to work with one monitor connected to the GT 630 card. Did the game ever run with this setup?