The sims 4 has stopped working
System Information ------------------ Time of this report: 9/2/2014, 14:12:32 Machine name: ZANDER Operating System: Windows 8 64-bit (6.2, Build 9200) (9200.win8_gdr.140502-1507) Language: Engl...
Forum Discussion
Could you post this info:
- Click on Start and then type the following into the search prompt at the bottom: perfmon /rel
- Press Enter to proceed.
- A window will open and in there you can click on the red circles with a white X.
- After clicking the X, the info on the bottom will update. Choose the Sims 3 Critical Event one and right click on it and choose "View Technical Details"
- Now on the next window, choose Copy to clipboard at the very bottom and post this into a reply to us here.
- Approved
FYI ... My Sims4 game "stopped working" all the time until I disabled Origin in the game, so I'm assuming this might be an Origin problem and not a Sims4 problem.
To disable Origin in the game:
1. Open Origin
2. Hover your mouse pointer over the Sims4 icon in your library and click on the "i" button to view the game info.
3. Click on Game Properties
4. Put a check in the box that says "Disable Origin in Game for this game"
My Sims4 hasn't stopped working since.
Personally, I have never liked Origin ... it has always caused me problems, so I'm perfectly happy disabling it "in game", since I can't see any benefits in having it "abled".
Edit: Well, my game just stopped working again ... fortunately I had recently saved it. Now, I'm saving the darn game every 10 minutes cuz I'm so paranoid about it crashing. grrrrrrr
- Approved
Thank you for your suggestion but for me disabling Origin didn't work. Still waiting for some kind of hope of a fix because I have tried every single suggestion and have seriously wasted all day trying to get this game to work. I am about ready for a refund.
ME 2 dude , it is so anoying
- Approved
Description
Faulting application name: TS4.exe, version: 1.0.625.10, time stamp: 0x53ed5fc4
Faulting module name: TS4.exe, version: 1.0.625.10, time stamp: 0x53ed5fc4
Exception code: 0xc0000005
Fault offset: 0x00b238ea
Faulting process id: 0x2720
Faulting application start time: 0x01cfc6bc3d2e65dd
Faulting application path: C:\Program Files (x86)\Origin Games\The Sims 4\Game\Bin\TS4.exe
Faulting module path: C:\Program Files (x86)\Origin Games\The Sims 4\Game\Bin\TS4.exe
Report Id: ead696ad-32af-11e4-bec2-08606e459d69
Faulting package full name:
Faulting package-relative application ID: - Approved
i tried this myself and got this; most recent
Source
The Sims™ 4Summary
Stopped workingDate
9/3/2014 4:44 PMStatus
Report sentProblem signature
Problem Event Name: APPCRASH
Application Name: TS4.exe
Application Version: 1.0.625.10
Application Timestamp: 53ed5fc4
Fault Module Name: TS4.exe
Fault Module Version: 1.0.625.10
Fault Module Timestamp: 53ed5fc4
Exception Code: c0000005
Exception Offset: 00954c23
OS Version: 6.1.7601.2.1.0.256.4
Locale ID: 1033
Additional Information 1: 241f
Additional Information 2: 241f2530d88db3e0417009252fb9c773
Additional Information 3: b894
Additional Information 4: b8947b1bcbe2557c962d667cf771c31cExtra information about the problem
Bucket ID: 476168711so, someone gunna fix it or
- Approved
This is what my perfmon /rel shows:
Description
Faulting Application Path: G:\Program Files\Origin Games\The Sims 4\Game\Bin\TS4.exe
Problem signature
Problem Event Name: APPCRASH
Application Name: TS4.exe
Application Version: 1.0.625.10
Application Timestamp: 53ed5fc4
Fault Module Name: TS4.exe
Fault Module Version: 1.0.625.10
Fault Module Timestamp: 53ed5fc4
Exception Code: 80000003
Exception Offset: 00caec21
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: d1f6
Additional Information 2: d1f6daf143d3d0df0bc559678acdab8a
Additional Information 3: bf18
Additional Information 4: bf18c497b6ed28fd43e8d14a2a692801
Extra information about the problem
Bucket ID: 445425700
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