the Sims 4 headphones

Trying to get support on the sims 4 head phones. The headset colors are not glowing very dark while playing the sims game. The red looks white the orange looks lime.. the other colors all look white but can see a small tent of the color it should be. ... But when I go to the color wheel outside the game all the colors work great. I just bought these. .love the headphones but disappointed the colors are not working during game play. I have tried to play around with the number settings but when I go back in the game the colors still look the same. I feel like they can be fixed since when I go to the color chart the red looks good but then I go into the game the red emotion just lights up white. . I feel like maybe the number settings are wrong. . But not sure how to fix it ☹️