I followed the steps but It didnt work. Keeps closing and showing the same crash log on event viewer. I can play CSGO, Rainbow six siege and The division 2 fine, no crashes.
@ttd15 As a test, please try playing in a clean user folder. Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop, and when you launch the game, a clean folder will spawn with no content. (Your saves and other content will be intact in the folder you moved but temporarily not read by the game.) Don't add anything to the new folder yet; just start a new save and let me know how it runs.
If you get another crash, please post a new dxdiag. Please also let me know what antivirus you use, if any.
Sorry for the delay, was out of town for a while. It still crashed. Here is the dxdiag. I don´t use antivirus.
@ttd15 I see a few generic Windows errors in your dxdiag, so it's a good idea to run a couple of basic checks of your Windows system files:
Restart your computer, hit Windows key-i, select Update & Security, and click the box to check for updates. If any install, restart again afterwards.
Other than that, there's nothing obvious in your dxdiag, just more access violations. So it might take some experimenting to figure this out. To that end, please try playing in a clean boot.
The one service to leave enabled is the EABackgroundService, which the EA App needs in order to run. Disable the rest as described.
When you reboot, go through the Task Manager's background processes list shutting down anything that doesn't need to be running, for example anything from MSI Afterburner to RGB software might still be active. If you accidentally kill the wrong process and it doesn't restart on its own, just reboot your computer again.
Please also put the EA App in offline mode before launching Sims 4. This won't affect gameplay other than cutting off access to the Gallery.
The message from sfc was this:
Windows Resource Protection did not find any integrity violations.
No problem or error on the first command.
When I played the game on the clean boot it work like a charm. No crashes for over 4 hours of playing. But how to I figure it out what program is causing it?
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