The Sims 4 keeps crashing
Hi can someone help me please? Every time I play The Sims since the new update, it crashes. It started off happening when I planned a social event, it then happened when I tried to travel and now it...
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Hi I’ve created a clean save and everything on that seems to be working okay on this one, I haven’t done any of the other things you suggested yet but will do so.
When The Sims loaded up, however, I got a “unrecognised video card” pop up. Not too sure what this means.
Thank you.
@EllieBucket The "unrecognized video card" message means your graphics card's device ID isn't in the game's database. It's not a problem as long as you're not seeing any graphical irregularities, which you haven't mentioned. The message only pops up the first time you launch Sims 4, or the first time after you move the user folder—the data that says you've already seen the message is stored in Options.ini inside that Sims 4 folder.
Anyway, if the new save is running fine, you don't need to try the other steps yet. Instead, copy one of your existing saves from the old Sims 4 folder to the new one and test that, with no other content present. Since you're copying rather than moving the save, you don't need to worry about the effects of any missing mods or custom content; the old save will be intact in the old folder while you experiment on the new copy.
Ah okay, thank you!
I’ve done what you said, I tried travelling and have been stuck on a loading screen
@EllieBucket Is this with your old save or the new one?
This is with my old save copied into the clean folder
I went off and came back on and my game crashed when travelling again.
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