It could be any number of things, but not too long ago, EA changed from DX9 to DX11. You didn't specifically mention DirectX. Have you checked into that? It sounds like your system is fairly new (Windows 11), but you might need to check your graphics settings in relation to DirectX and the game.
There might be issues with corrupt saves, Gallery downloads, or even packs. Did you try a new, vanilla save?
Also, did you check on EA Answers HQ? I can't think of anything else to suggest off the top of my head, except to search EA Answers HQ for tech help.
Hi, thanks for taking the time to help. I checked what version of Direct X I have and I have Direct X 12.
As for gallery saves, nothing has been flagged as corrupted in my gallery but I do have old lots and households saved there. To be safe, I haven’t placed any of them in the game. However, I have wondered, even if I’m not playing them, if having old lots and households saved in my gallery has been part of the issue. Will I have to delete them? I have done vanilla saves and had the same issues but with my old (and possibly corrupt) households and lots in the gallery (not in the game).
I have looked at EA answers HQ; that’s how I knew to do about half the checks I’ve done but nothing has helped the situation and after chatting with someone from EA they suggested I post here.
