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rxAcez's avatar
rxAcez
4 years ago
Solved

The Sims 4 launches but then freezes and stops responding

Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.76.81.1020
What expansions, game packs, and stuff packs do you have installed? Island living, Get together, Cats & Dogs, Get to Work, Discover University, holiday celebration pack, perfect patio stuff, Parenthood, Get Famous, Fitness Stuff, City Living, Seasons
Steps: How can we find the bug ourselves? Not sure
What happens when the bug occurs? The game launches and either goes to a black screen and instantly starts not responding or it plays a second of the opening animation and then stops responding.
What do you expect to see? The game launch to main menu
Have you installed any customization with the game, e.g. Custom Content or Mods? Never used.
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. It stopped working after the most recent patch

pc
  • puzzlezaddict's avatar
    puzzlezaddict
    4 years ago

    @rxAcez  Try disabling any overlays you have running: Steam, Discord, etc.  Disable Origin in-game too: hover over your username, select Application Settings, then the Origin in-game header, and disable the option at the top.

    If that doesn't help, please move the entire Sims 4 folder out of Documents\Electronic Arts and onto your desktop, then see whether the game loads.  Your saves and other content will be in the folder you moved, intact but temporarily not read by the game.  Don't add anything back yet; the point is to see whether you can play in a clean folder with no content at all.

    If that doesn't help either, please force the game to launch in windowed mode: open your Origin game library, right-click on the Sims 4 icon, select Application Settings > Advanced Launch Options, write -w (with the hyphen) in the command line box, and save.

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  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    4 years ago

    @rxAcez  The Sims 4 crashes in your dxdiag are a type most commonly related to the graphics driver.  Since you already have the newest one, you'll need to do a clean uninstall and reinstall of the driver.  Download Display Driver Uninstaller from here:

    https://www.wagnardsoft.com/forums/viewtopic.php?f=5&t=3513

    You can get a fresh copy of the newest Nvidia driver here:

    https://www.nvidia.com/Download/driverResults.aspx/176523/en-us

    Next, take your computer completely offline—disable wifi and/or pull the ethernet cord—and double-click the DDU.exe.  Take note of where the file will land, and click Extract.  If it's easier, you can copy the path and then paste it into the address bar in a File Explorer window.  Open the folder and then launch Display Driver Uninstaller.exe, and you'll get a message that you're not in Safe Mode.  Click OK, then go to Options and enable Safe Mode dialog.  Here's a screenshot of what your options should look like; make sure the box in red is checked:


    Close options, and the DDU, and then open the DDU.exe again.  For launch options, choose "Safe Mode (Recommended)," and then click Reboot to Safe Mode (you'll need your password, so find it before rebooting).  Once you login, you'll see this:



    In the blue box, choose GPU, then Nvidia if it's not already showing.  Then click Clean and Restart (red box).

    Once your computer has rebooted, now back in normal mode, run the driver install .exe in custom mode.  Select "perform a clean installation" and install ONLY the GPU driver and the PHYSX software.

    Reboot again, go back online, and see whether the game works normally.  If not, let me know.

  • rxAcez's avatar
    rxAcez
    4 years ago
    @puzzlezaddict Unfortunately the game still stops responding as soon as I launch it after doing the clean installation.
  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    4 years ago

    @rxAcez  Try disabling any overlays you have running: Steam, Discord, etc.  Disable Origin in-game too: hover over your username, select Application Settings, then the Origin in-game header, and disable the option at the top.

    If that doesn't help, please move the entire Sims 4 folder out of Documents\Electronic Arts and onto your desktop, then see whether the game loads.  Your saves and other content will be in the folder you moved, intact but temporarily not read by the game.  Don't add anything back yet; the point is to see whether you can play in a clean folder with no content at all.

    If that doesn't help either, please force the game to launch in windowed mode: open your Origin game library, right-click on the Sims 4 icon, select Application Settings > Advanced Launch Options, write -w (with the hyphen) in the command line box, and save.

  • rxAcez's avatar
    rxAcez
    4 years ago
    @puzzlezaddict It’s now working it turns out it was my discord overlay causing it to crash thank you so much for the help.
  • Thestarz123's avatar
    Thestarz123
    4 years ago

    This was happening to me to but then I fixed it lmao thanks to you I knew it worked so thanks as well

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