Forum Discussion

rxAcez's avatar
rxAcez
4 years ago
Solved

The Sims 4 launches but then freezes and stops responding

Product: The Sims 4 Platform:PC Which language are you playing the game in? English How often does the bug occur? Every time (100%) What is your current game version number? 1.76.81.1020 What ex...
pc
  • puzzlezaddict's avatar
    puzzlezaddict
    4 years ago

    @rxAcez  Try disabling any overlays you have running: Steam, Discord, etc.  Disable Origin in-game too: hover over your username, select Application Settings, then the Origin in-game header, and disable the option at the top.

    If that doesn't help, please move the entire Sims 4 folder out of Documents\Electronic Arts and onto your desktop, then see whether the game loads.  Your saves and other content will be in the folder you moved, intact but temporarily not read by the game.  Don't add anything back yet; the point is to see whether you can play in a clean folder with no content at all.

    If that doesn't help either, please force the game to launch in windowed mode: open your Origin game library, right-click on the Sims 4 icon, select Application Settings > Advanced Launch Options, write -w (with the hyphen) in the command line box, and save.

rxAcez's avatar
rxAcez
4 years ago
@puzzlezaddict Unfortunately the game still stops responding as soon as I launch it after doing the clean installation.
puzzlezaddict's avatar
puzzlezaddict
Hero+
4 years ago

@rxAcez  Try disabling any overlays you have running: Steam, Discord, etc.  Disable Origin in-game too: hover over your username, select Application Settings, then the Origin in-game header, and disable the option at the top.

If that doesn't help, please move the entire Sims 4 folder out of Documents\Electronic Arts and onto your desktop, then see whether the game loads.  Your saves and other content will be in the folder you moved, intact but temporarily not read by the game.  Don't add anything back yet; the point is to see whether you can play in a clean folder with no content at all.

If that doesn't help either, please force the game to launch in windowed mode: open your Origin game library, right-click on the Sims 4 icon, select Application Settings > Advanced Launch Options, write -w (with the hyphen) in the command line box, and save.

  • rxAcez's avatar
    rxAcez
    4 years ago
    @puzzlezaddict It’s now working it turns out it was my discord overlay causing it to crash thank you so much for the help.
    • Thestarz123's avatar
      Thestarz123
      4 years ago

      This was happening to me to but then I fixed it lmao thanks to you I knew it worked so thanks as well

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