The Sims 4 legacy Edition stopped working

Hero+

5 years ago

@imgingercoto Please try running a couple of basic checks on your Windows system files. Here's how:

Hit Windows key-X
Choose either “PowerShell (Administrator)” or “Command prompt (Administrator),” whichever option is offered
Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes into the window, and enter
The system will start validating soon. If it throws an error, please list it here
After it reaches 100%, hit Windows key-X again
Again, choose “PowerShell (Administrator)” or “Command prompt (Administrator)”
Inside the window, copy and paste “sfc /scannow” without quotes into the window, and enter
Post the message you receive here

Note: DISM doesn't work in Windows 7, at least not without other interventions, so if have Windows 7, you can skip that part.

If that doesn't help, please try playing in a clean boot. Instructions for each OS are listed here:

https://support.microsoft.com/en-us/help/929135/how-to-perform-a-clean-boot-in-windows

If that doesn't help either, please run a dxdiag and attach it to a post.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

If you have Windows 7, please also look for relevant entries in the Reliability Monitor. Hit Windows key-R and enter "perfmon /rel" without quotes. You'll see a list of errors and updates, with a column for each day. (Today is all the way on the right.)

For any errors that mention Origin or Sims 4 from after you run DISM and sfc, click "View technical details," then copy the information and paste it into a text document. (Notepad is fine.) You can attach the file to a post as well. Sometimes the Reliability Monitor doesn't update right away, so if you don't see any related errors, be sure to check back an hour or two. The timestamp on the initial chart can also be off by up to an hour, so that's not an entirely reliable metric, but the one within the technical details should be accurate.

imgingercoto
5 years ago
@puzzlezaddict wrote:
@imgingercoto Please try running a couple of basic checks on your Windows system files. Here's how:
Hit Windows key-X
Choose either “PowerShell (Administrator)” or “Command prompt (Administrator),” whichever option is offered
Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes into the window, and enter
The system will start validating soon. If it throws an error, please list it here
After it reaches 100%, hit Windows key-X again
Again, choose “PowerShell (Administrator)” or “Command prompt (Administrator)”
Inside the window, copy and paste “sfc /scannow” without quotes into the window, and enter
Post the message you receive here
Note: DISM doesn't work in Windows 7, at least not without other interventions, so if have Windows 7, you can skip that part.
If that doesn't help, please try playing in a clean boot. Instructions for each OS are listed here:
https://support.microsoft.com/en-us/help/929135/how-to-perform-a-clean-boot-in-windows
If that doesn't help either, please run a dxdiag and attach it to a post.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
If you have Windows 7, please also look for relevant entries in the Reliability Monitor. Hit Windows key-R and enter "perfmon /rel" without quotes. You'll see a list of errors and updates, with a column for each day. (Today is all the way on the right.)
For any errors that mention Origin or Sims 4 from after you run DISM and sfc, click "View technical details," then copy the information and paste it into a text document. (Notepad is fine.) You can attach the file to a post as well. Sometimes the Reliability Monitor doesn't update right away, so if you don't see any related errors, be sure to check back an hour or two. The timestamp on the initial chart can also be off by up to an hour, so that's not an entirely reliable metric, but the one within the technical details should be accurate.
Thanks for the reply I already did the clean boot and it didn't work. I attached the message I get everytime I try to open the game
TS4 LEGACY BUG.txt1 KB
- puzzlezaddict
  Hero+
  5 years ago
  @imgingercoto Please run a dxdiag and attach it to a post as well.
  - Kayriari
    5 years ago
    @puzzlezaddict wrote:
    @imgingercoto Please run a dxdiag and attach it to a post as well.
    
    I'm sorry to jump in this convo also sorry for my ignorance I have a very old laptop with windows 7 and I am having exactly the same issue after the update which is quite weird because my 64 bit version works so why do I need to post a dxdiag if it is evident that I have no video or sound related issues since my 64 bit version runs. Ive already done almost everything
    repair the game several times
    run origin as admin
    run the game as admin
    clean boot
    I don't have antivirus
    disabled origin in the game
    move my LE folder to the desktop
    I just need to do a backup for TS4 LE but how can I do this without affecting my The Sims 4 64 bit version or can I just name The sims 4 legacy_BACKUP and it won't affect my other folder?