The sims 4 menu doesn't work

Hi @Egarci8029,

The nature of technical issues is there can be many causes which requires some investigation work to narrow down the source of the problem. @roberta591 is correct. Modded content often causes issues to crop up with the base game and ep's which is why we start there. We'll need to eliminate mods as a potential cause of the menu issue. To do that trying to running the game without mods. If the issue persists, then that tells us something else is happening.

Please follow these steps shared by @crinrict for removing modded content

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@crinrict wrote:

Resetting the game to factory settings without reinstalling

Many problems can be pinpointed on custom content or corruption in your user data. There's an easy way to reset your game to factory settings without going through the ordeal of reinstalling the whole thing (Path can be different depending on your OS):

• Make a backup of  theSims4 folder in Documents\ElectronicArts to an external drive or a different place on your harddrive (or burn it on a DVD or to a flash drive). This is only a backup if anything goes wrong. You won't need this folder for the further steps.
• Rename your theSims4 folder in Documents\ElectronicArts to Sims4_Backup
• Start the game (All your save games will be gone, your options will be reset to factory settings and all your custom content will be gone. Not to worry, it's all still there in that backup folder).
• A new Sims 4 folder will have been recreated in your documents\electronicArts folder. Some folders might be missing for they are only created when you need them.
• You will need to start a new game for your old saves are still gone
• See if your error is gone.

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One of two things will happen. 

• The menu works now = one of the mods was the issue. To find out start re-adding the modded content you want to play with back to the game one by one until you find the mod that's causing that issue. It can be tedious if you've a lot of mods but it's the only way to pinpoint which one is causing the problem. Please let us know if that worked for you and which mod was the issue as there may be other Simmers who run into this that your post may help.  
• The menu issue is still around = The mods weren't causing the issue. Add your modded content back (see spoiler tag below) and when you're ready update this thread to continue the conversation. 

- EA_Lanna