the sims 4, my save files got deleted after an update

Hi! As the title said, I updated my game today (hadn't been playing for a while), and when I opened my game my savefile was gone. Nothing in manage households, completely empty. Can't see anything in the game folder on my desktop either. I for sure didn't delete it so I'm guessing that something went wrong with the update,,,

is there anything I can do at all or is my 5+ generation savefile just gone now? ☹️

puzzlezaddict
4 years ago
@elias57b Just to be clear, the game will only read data in Documents > Electronic Arts > The Sims 4, not in a folder on your desktop. So that's the place to look for saves, and that's also where you'd move any saves you found elsewhere so the game would load them again.

Please look for any Sims 4 data in OneDrive's Documents folder, that is if you use OneDrive. If you find any saves or other files, you can move them back to the appropriate folders within the local (as in, on your computer) version of Documents.

If you don't use OneDrive or don't find any files there, try searching your computer for stray saves. Open a File Explorer window, click This PC in the left panel, and enter Slot_ in the search field in the upper-right corner. If the search finds any saves, click on one and click "Open file location" in the menu bar, and you'll jump to wherever your saves are. Here again, you can move the saves and other content you find to the appropriate folders within Documents.

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EA_Kent
Community Manager
4 years ago
Moving this over to The Sims 4 PC tech issues board.
puzzlezaddict
Hero+
4 years ago
@elias57b Just to be clear, the game will only read data in Documents > Electronic Arts > The Sims 4, not in a folder on your desktop. So that's the place to look for saves, and that's also where you'd move any saves you found elsewhere so the game would load them again.

Please look for any Sims 4 data in OneDrive's Documents folder, that is if you use OneDrive. If you find any saves or other files, you can move them back to the appropriate folders within the local (as in, on your computer) version of Documents.

If you don't use OneDrive or don't find any files there, try searching your computer for stray saves. Open a File Explorer window, click This PC in the left panel, and enter Slot_ in the search field in the upper-right corner. If the search finds any saves, click on one and click "Open file location" in the menu bar, and you'll jump to wherever your saves are. Here again, you can move the saves and other content you find to the appropriate folders within Documents.
elias57b
4 years ago
I found the files!! they had somehow ended up in a completely different folder?? Thank you so much, I really really appriciate it! 😊
Zasz_Zerg
Rising Ace
4 years ago
I suggest you regularily make a copy of your entire sims 4 folder in documents and move it to a location that wont be affected incase your operating system or games change. A seperate harddrive for example.
elias57b
4 years ago
that's a good idea, thanks for the suggestion! 😊
wahoomanoomi
3 years ago
im still having this issue except the files seem in order and i got a message from ea saying they" had to remove things from the game because they conflicted with the new update".
puzzlezaddict
Hero+
3 years ago
@wahoomanoomi Please post a screenshot of the error message. Please also start a new save and check whether all of your owned packs are in fact loading in-game. If they're not, repair the game in Origin: open your game library, right-click on the Sims 4 icon, and select Repair.
SFChic
3 years ago
Earlier today, I had a similar pop up message with an error code saying the game couldn't load and that I needed to reload the game. I cannot take a screenshot as it is no longer popping up. However, now one of my save files is completely gone. I have searched through my pc and cannot locate it, I did not delete the save, it has disappeared today.
puzzlezaddict
Hero+
3 years ago
@SFChic If you happen to use OneDrive, you could see whether this save was ever uploaded to cloud storage. Otherwise, I'm sorry to say there's nothing you can do here.
Angel_xoxo1507
2 years ago
I had the same problem and I found my files and put them back in my saves but they still won’t show up in game! (Load game isn’t showing up, only new game is)