The Sims 4 not loading after Start Menu ad
When loading up the Sims 4, and entering to the main menu of the game, there is a game ad that shows up. If you miss the X button the box disappears and the whole screen becomes unable to use and I h...
Forum Discussion
It sounds like you are talking about the EA App. After it has shown the popup click Library and then click on the Sims 4 to start the game.
If this is not what you meant please post a screenshot of what you see.
I've been having this same issue. My Screen is greyed out after I close the ad. I usually have to force quit my game and try again. Sometimes I have to do this multiple times. Today this happened six times and still wouldn't let me in after a restart. I had to turn off my wifi so the ad wouldn't pop up in the first place in order to finally get into the game.
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- EA_Cade12 months ago
Community Manager
