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1dfkc's avatar
1dfkc
2 years ago

The Sims 4 refuses to download

I've had this issue for almost half a year now and it still isn't solved. I can't download The Sims 4 on my account but i don't have a problem downloading any other game, nor do i have a problem installing The Sims on a clean account. I've tried everything. From clearing cache, reinstalling the launcher and so on, to doing a clean windows install and the game still wouldn't download. Ive even tried downloading it on another PC and it just wouldn't. The download is stuck at "preparing" for a few minutes before giving me an error message saying "There's a problem with your download Something went wrong during your download. Give us a few minutes, then try again." every time. I know that the problem isn't on my end. I'm just wondering if someone else had this problem and if there's anything i can do to fix it because nothing worked for me so far.

pc

1 Reply

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    2 years ago

    @1dfkc  You've established pretty definitively that this is an account issue, likely a problem with your Sims 4 entitlement.  As such, you'll need someone from EA support to manually remove your current entitlement so you can "buy" the game (for free) again.  There's no way to solve it directly on your end.

    I would strongly suggest using live chat rather than email.  if you don't see the option, try this link:

    https://help.ea.com/en/help-contact-us/?product=the-sims-3&topic=missing-game&category=manage-my-account&subcategory=find-missing-game

    Make sure you're signed into an EA site (this one is fine) before clicking the link and that the location in the lower-right corner of the browser window is set to U.S. or U.K.

    If the support rep doesn't want to help or know what to do, it may be useful to remind them that this is a free game that should be easy to add or remove.  But if you don't get anywhere, please let me know.  Coverage from EA employees on this site is going to be sporadic and at times nonexistent until the new year, but someone will see your thread eventually.

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