@terezis_cane If you haven't already, please try playing in a clean user folder. Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop, and when you launch the game, if it launches, a clean folder will spawn with no content. (Your saves and other content will be intact in the folder you moved but temporarily not read by the game.) Don't add anything to the new folder yet; just let me know whether you can get far enough to start a new save and play in live mode for a bit.
If that doesn't or didn't help, please run a dxdiag and attach it to a reply.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
the game can load but the first time, it just froze & crash in the middle of editing my sim, and now it crashes whenever i load it up (dxdiag file attached below)
@terezis_cane Your dxdiag lists two Sims 4 crashes, one due to the Intel graphics driver and one having to do with a VC++ runtime library. Since HP makes it difficult to reinstall the driver, and that may not be necessary, we can start elsewhere. Try forcing Sims 4 to run in DirectX 11 mode. Open the EA App game library, click Sims 4 > Manage > View properties, and enter -dx11 in the command line box.
If that doesn't help, please uninstall your current versions of the VC++ 2022 runtimes, and install fresh copies. Hit Windows key-i, select Apps, scroll down to the Microsoft Visual C++ Redistributables, click on any version from 2015 or later, and select Uninstall. Don't touch the older versions. You can download the newest runtimes directly from Microsoft:
https://docs.microsoft.com/en-US/cpp/windows/latest-supported-vc-redist?view=msvc-170
You'll need both the x86 and x64 versions of the 2015-2022 runtimes, but you can skip the ARM version, which is for a different class of device. Restart your computer after installing and before trying to play.
If you get another crash, please look for new errors in the Reliability Monitor. Hit Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day. Today is on the right.
Look for an error that happened at exactly the time of your most recent Sims 4 crash, after doing all of the above. If you find one, double-click it to see more details, then copy that info and paste it into a reply here. If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.
Hello, I am having the same issue
@UNDERDOGLOVE1013 Please try changing the settings listed here (post 17):
https://answers.ea.com/t5/PC/Sims-4-Crashing-Freezing-Lag-Surface-Pro-7/m-p/13477590#M270800
Even though this thread covers a different model Surface, the fix has helped several users with a Surface 3 as well.
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