The Sims 4 Snowy Escape is showing in my control panel

@sjndel  Snowy Escape shows in the Control Panel for a lot of us; it's not a problem as long as the game overall works normally.

The screenshots not saving is probably this issue:

https://answers.ea.com/t5/Technical-Issues-PC/CURRENT-ISSUE-Virus-Programs-blocking-User-Folder/td-p/9572695/

Please try the suggestions in the first post.

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@puzzlezaddict wrote:

@sjndel  Snowy Escape shows in the Control Panel for a lot of us; it's not a problem as long as the game overall works normally.

The screenshots not saving is probably this issue:

https://answers.ea.com/t5/Technical-Issues-PC/CURRENT-ISSUE-Virus-Programs-blocking-User-Folder/td-p/9572695/

Please try the suggestions in the first post.

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Thank you so much for you answer! I was genuinely confused, I’ll check the other link as soon as possible. But my whole game is completely glitched. I manage to start it but now it’s showing a white screen. I tried to fix it, managed to see the blue loading screen to just glitch again to a white screen. 

I’ll see if I can manage to fix it tomorrow. 

Again, thank you so much. 

@sjndel  If the suggestions in the thread I linked don't help, please let me know, and run a dxdiag and attach it to a post.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

Hello, I did everything you told me but it didn’t work. I uninstalled the whole game and finally I could play and take screenshots. The only problem now is that I can’t use any mods. They are turned on in game, but they still don’t show up.

Update: I managed to fix my mods problem. I had two mods folders in and I was putting my new downloaded mods in the wrong one + all the mods I had downloaded in 2020 stopped working and they were corrupted. Now it’s working, finally!

Thank you for your time. 🙂