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StaticShorty's avatar
StaticShorty
5 years ago
Solved

The sims 4 started crashing on start up, and I don't know how to fix it.

Hey uhh... Not very good at the whole talking thing, but.. My origin launcher still says that there will be an update, on august 18th, at 10:15am. It's been days.. And when I try to update it manual...
pc
  • puzzlezaddict's avatar
    puzzlezaddict
    5 years ago

    @StaticShorty  The message about Origin updating is likely unrelated.  I saw that a couple days ago, as have others whose games kept working.  So you can ignore that, especially since you already uninstalled and reinstalled Origin, which should have taken care of any issues related to the Origin install itself.

    Please try disabling Origin in-game: hover over your username, select Application Settings, then the Origin in-game header, and disable the option at the top.

    If that doesn't help, please move your entire Sims 4 folder out of Documents\Electronic Arts and onto your desktop.  When you launch the game, a clean folder will spawn with no content.  Don't add anything to it yet; just see whether you can get far enough to start a new save and play for a bit.  You can add your existing saves back later, once the game is working.

    If Sims 4 still crashes though, please run a dxdiag and attach it to a post.

    https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

puzzlezaddict's avatar
puzzlezaddict
Hero+
5 years ago

@StaticShorty  The message about Origin updating is likely unrelated.  I saw that a couple days ago, as have others whose games kept working.  So you can ignore that, especially since you already uninstalled and reinstalled Origin, which should have taken care of any issues related to the Origin install itself.

Please try disabling Origin in-game: hover over your username, select Application Settings, then the Origin in-game header, and disable the option at the top.

If that doesn't help, please move your entire Sims 4 folder out of Documents\Electronic Arts and onto your desktop.  When you launch the game, a clean folder will spawn with no content.  Don't add anything to it yet; just see whether you can get far enough to start a new save and play for a bit.  You can add your existing saves back later, once the game is working.

If Sims 4 still crashes though, please run a dxdiag and attach it to a post.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

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