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TheChickenVenom's avatar
7 years ago
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The Sims 4 The VC++ runtime redistributable package Error: 327684:1

So I recently bought The Sims 4 standard edition, I installed origin and started the game download it was working fine until it got to 100% and it started finalizing that’s when it wasn’t making any progress with the download and after about 5 seconds I get a message which says “Error: The VC++ runtime redistributable package was not installed successfully. Setup cannot continue. (1638).” I then get another message from origin saying “An unexpected error has occurred. Please try again in a few moments Error: 327684:1.” The same thing happens every time I try to finish the download.

I have browsed EA answers for the issue I am having and have tried what has been said to work but I still encounter the same problem. I’ve tried restarting my PC, reinstalling origin, checking for windows updates, running origin with administrator permissions, investigated Program Files > Origin Games > The Sims 4 > _Installer > vc > vc2013 > redist and I have tried to repair both the vcredist_x64.exe and vcredist_x86.exe but it doesn’t seem to take effect when I try to repair them. I don’t know what else to try and if it does not get fixed I will have to request a refund. 

If you could offer some useful information that may help me with this issue I will appreciate it very much.

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