The Sims 4 Video Card Error
Okay so i bought the Sims 4 yesterday and when it was finished installing i tried to run it and this came up Unable to start: Can't run The Sims 4 with the video card in this system. Please ch...
Forum Discussion
Hello,
Unfortunately your graphics chipset is not supported by the game.
It may be possible to upgrade your computer with a dedicated graphics card, but I would need some more information - could you post a DxDiag report please. Instructions on how to do so can be found here:
http://help.ea.com/en/article/how-to-gather-dxdiag-information/
If you are having trouble pasting the full report here, try splitting it into multiple messages, or use pastebin.com
I hope this helps and keep simming,
Cody
- Approved
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System Information
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Time of this report: 10/26/2014, 10:47:09
Machine name: USER-PC
Operating System: Windows 7 Ultimate 32-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.140303-2144)
Language: English (Regional Setting: English)
System Manufacturer: ASUSTek Computer INC.
System Model: P5GZ-MX
BIOS: BIOS Date: 11/30/06 16:05:16 Ver: 08.00.10
Processor: Intel(R) Pentium(R) 4 CPU 3.00GHz (2 CPUs), ~3.0GHz
Memory: 2048MB RAM
Available OS Memory: 2040MB RAM
Page File: 1813MB used, 2264MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 32bit Unicode- Approved
Hello,
Your motherboard (the large circuit board inside your computer) has a PCIe 1.1 x4 slot, which should allow you to install a graphics card. However, most graphics cards are installed in a faster x16 slot, so whichever one you install, it will be slightly reduced in its performance.
Another thing is that you would require more RAM in order to play The Sims 4 at higher settings, but unfortunately the older DDR2 RAM which is supported by your motherboard is very expensive. I do not think the upgrades would be worth the money. I would probably advise you to get a new computer if you wish to play The Sims 4.
I hope this helps and keep simming,
Cody
- Approved
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Display Devices
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Card name: Intel(R) 82945G Express Chipset Family
Manufacturer: Intel Corporation
Chip type: Intel(R) 82945G Express Chipset Family
DAC type: Internal
Device Key: Enum\PCI\VEN_8086&DEV_2772&SUBSYS_817A1043&REV_02
Display Memory: 256 MB
Dedicated Memory: 0 MB
Shared Memory: 256 MB
Current Mode: 1280 x 1024 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: X782
Monitor Id: CTX202A
Native Mode: unknown
Output Type: HD15
Driver Name: igdumd32.dll
Driver File Version: 8.14.0010.1930 (English)
Driver Version: 8.15.10.1930
DDI Version: 9Ex
Driver Model: WDDM 1.0
Driver Attributes: Final Retail
Driver Date/Size: 9/23/2009 22:18:08, 3829760 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: {D7B78E66-6432-11CF-7974-70A1A3C2C535}
Vendor ID: 0x8086
Device ID: 0x2772
SubSys ID: 0x817A1043
Revision ID: 0x0002
Driver Strong Name: oem1.inf:Intel.Mfg:i945G0:8.15.10.1930😛ci\ven_8086&dev_2772
Rank Of Driver: 00F42001
Video Accel: ModeMPEG2_A ModeMPEG2_C
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