Hi @Urkots,
I'm sorry to read you are having issues to play your game, let's try to find out what's wrong. Could you try to uninstall your graphics card drivers and then installing the most recent version again? A clean installation might help 🙂
-Mai
Hi @Natsumi08
Could you post your Computer's DxDiag?
To gather a DxDiag on your computer, please follow the steps here: https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
You can attach the txt file to your post directly.
@EA_Mai posted a link with uninstalling instructions above but those might not apply to you, depending on what card you have so your specs would be good so we can give you the right instructions.
You have a Nvidia card so instructions don't apply
I see that you have the new Windows Creator's updated though and there was some setting you should change but I'm unsure what it was
Tagging @roberta591 for help with that.
@Natsumi08 You did good with the dxdiag. As the version of your Windows 10 is the creators edition which included a new setting - gaming. When the update installed the setting gaming mode was enabled. Gaming mode has a dvr function and does like odd resolutions. Your display device is a Funai 720p resolution device and your video adapter is set to 1768x992 which is higher then the native resolution of the Funai's 720p and a non standard resolution and is causing the Funai to downscale.
Disable gaming mode: click windows icom lower left - click cog (Settings) - click gaming - click gaming mode - set use game mode to off.
You need to free up space on the system drive - 42.2Gb is low. There are many things going on and most create temp files and free space gets used up fast.
You didn't describe your problem so it is hard to provide an accurate answer.
First thing I recommend is 720p doesn't like to scale properly for non standard computer resolutions and is out dated. With 4K resolution really taking hold the price of 1080p tvs are down in price. Either use standard resolutions or
Your present video driver is not that far out of date and I feel what ever issues you have are not caused by the video driver. If you ever want to upgrade the Nvidia driver you don't have to uninstall a Nvidia driver. Just download and install the new driver. AMD (ATI) driver update is different.
Thank you very much @roberta591
I was having the error of sims4 saying my video card did not meet its requirements. I did mess around with my resolution and did not think it would have cause a issue. I did go back to 720 but i am still getting the error message,
"Unable to Start:
Can't run The Sims 4 with the video card in this system. Please check that the video card meets the minimum specifications and that the latest video drivers are installed."
That is my accurate problem because i lasted played it in March tried getting on this past week, it updated sims and then that error popped up when i tried playing. I did check for updates for drivers as well.....
@Natsumi08 How is the display connected to the computer - are you using an adapter or a hdmi cable? The Sims 4 has the GTX 750 Ti (device ox1380) is in the data base. Did you double check everything - the cable - the tv, etc? Does the computer work on other 3D games?
