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latanzelika's avatar
latanzelika
Seasoned Newcomer
2 years ago

The sims 4 video card is not supported

Здравствуйте. Скачала симс 4, зашла в игру, но пишет что видеокарта не поддерживается. На входе в управление городами игра вылетает. Скорее всего, это из-за того, что у меня Windows установлен через Boot Camp, и я зашла в симс 4 через parallel desktop. Что мне делать?

Hello. I downloaded The Sims 4, went into the game, but it says that the video card is not supported. The game crashes when entering city management. Most likely, this is due to the fact that I have Windows installed via Boot Camp, and I logged into The Sims 4 via parallel desktop. What should I do? 

pc

1 Reply

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    2 years ago

    @latanzelika  Are you using Bootcamp or Parallels, or both?  These are two completely different ways to run Windows.

    Either way, please rename the Sims 4 user folder, the one that has subfolders like saves and Tray.  The game won't be able to find the folder when it's not called "The Sims 4," so a new folder will spawn with no content.  (Your saves and other content will be intact in the folder you moved but temporarily not read by the game.)  Don't add anything to the new folder yet; just let me know whether you can get far enough to start a new save and play in live mode for a bit.

    If that doesn't help, please run a dxdiag, from within Windows, and attach it to a post.

    https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

    The "unsupported video card" error likely has nothing to do with the crashes.  The message just means the GPU isn't in Sims 4's database, and therefore, the game doesn't know what graphics settings to use by default.

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