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hollyloraine's avatar
10 years ago

The Sims 4 will not install

I recently bought The Sims 4 on EA, so I straight away downloaded it from the website. After waiting four and a half hours, it finally got to 100% and I began the instalment. However after about 10 minutes, a pop-up arrived saying: "Error: The VC++ runtime redistributable package was not installed successfully. Setup cannot continue. (1602)" I've tried to install the game 5 times now, during which I've restarted my computer, turned it off and back on again and read through hundreds of other forums, none of which helped. Please help me! It's so frustrating!

7 Replies

  • Do you have both the 64 bit and the 32 bit redistributable versions installed on your computer ? You need 2010 and 2013.

  • Do you have both the 64 bit and the 32 bit redistributable versions installed on your computer ? You need 2010 and 2013.

    That's NOT TRUE Microsoft has forbidden the usage of both 64 bit and the 32 bit redistributable versions 2010 and 2013 on a pc because if it has either the updated versions it will not allow use of any of older versions

    As far as I can see this game is corrupt EVERYTHING I HAVE DONE from downloading to signing in and the game is forever installing/ updating it self, then a dumb messages pops up and says something went wrong during the installation. Please reinstall Origin.

    I have MANY TIMES over BEEN EVERYWHERE trying to find out why and what the hell is going on, as far as I can see it everything I have done is simply ending in a cul de sac/ a dead end

    Sorry I bought this game, and the silly way of reinstalling all the time, I didn't know it would do this

    I have a windows 7 home premium sp1 64 bit, amd Athlon 245 processor, Nvidia GeForce GTS 4500, and I thought I meet the requiments to play this

    Koizumi Michiko

  • Thank you for replying! I have been able to download the 2013 32 bit, but the 64 bit will not work. This is the log:

    Spoiler
    [28B0:29B8][2016-01-07T16:30:50]i001: Burn v3.7.2002.0, Windows v6.3 (Build 9600: Service Pack 0), path: C:\Users\Holly\Downloads\vcredist_x64 🏀.exe, cmdline: ''
    [28B0:29B8][2016-01-07T16:30:50]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\Holly\AppData\Local\Temp\dd_vcredist_amd64_20160107163050.log'
    [28B0:29B8][2016-01-07T16:30:50]i000: Setting string variable 'WixBundleOriginalSource' to value 'C:\Users\Holly\Downloads\vcredist_x64 🏀.exe'
    [28B0:29B8][2016-01-07T16:30:50]i000: Setting string variable 'WixBundleName' to value 'Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.21005'
    [28B0:29B8][2016-01-07T16:30:50]i100: Detect begin, 2 packages
    [28B0:29B8][2016-01-07T16:30:50]i102: Detected related bundle: {ce085a78-074e-4823-8dc1-8a721b94b76d}, type: Upgrade, scope: PerMachine, version: 12.0.21005.1, operation: None
    [28B0:29B8][2016-01-07T16:30:50]i102: Detected related bundle: {f65db027-aff3-4070-886a-0d87064aabb1}, type: Upgrade, scope: PerMachine, version: 12.0.30501.0, operation: Downgrade
    [28B0:29B8][2016-01-07T16:30:50]i101: Detected package: vcRuntimeMinimum_x64, state: Absent, cached: Complete
    [28B0:29B8][2016-01-07T16:30:50]i101: Detected package: vcRuntimeAdditional_x64, state: Absent, cached: Complete
    [28B0:29B8][2016-01-07T16:30:50]i052: Condition 'VersionNT64 >= v6.0 OR (VersionNT64 = v5.2 AND ServicePackLevel >= 1)' evaluates to true.
    [28B0:29B8][2016-01-07T16:30:50]i199: Detect complete, result: 0x0
    [28B0:0A18][2016-01-07T16:30:53]i000: A newer version of this product is installed but downgrade failure has been suppressed; continuing...
    [28B0:29B8][2016-01-07T16:30:53]i200: Plan begin, 2 packages, action: Install
    [28B0:29B8][2016-01-07T16:30:53]i052: Condition 'VersionNT64' evaluates to true.
    [28B0:29B8][2016-01-07T16:30:53]i000: Setting string variable 'WixBundleRollbackLog_vcRuntimeMinimum_x64' to value 'C:\Users\Holly\AppData\Local\Temp\dd_vcredist_amd64_20160107163050_0_vcRuntimeMinimum_x64_rollback.log'
    [28B0:29B8][2016-01-07T16:30:53]i000: Setting string variable 'WixBundleLog_vcRuntimeMinimum_x64' to value 'C:\Users\Holly\AppData\Local\Temp\dd_vcredist_amd64_20160107163050_0_vcRuntimeMinimum_x64.log'
    [28B0:29B8][2016-01-07T16:30:53]i052: Condition 'VersionNT64' evaluates to true.
    [28B0:29B8][2016-01-07T16:30:53]i000: Setting string variable 'WixBundleRollbackLog_vcRuntimeAdditional_x64' to value 'C:\Users\Holly\AppData\Local\Temp\dd_vcredist_amd64_20160107163050_1_vcRuntimeAdditional_x64_rollback.log'
    [28B0:29B8][2016-01-07T16:30:53]i000: Setting string variable 'WixBundleLog_vcRuntimeAdditional_x64' to value 'C:\Users\Holly\AppData\Local\Temp\dd_vcredist_amd64_20160107163050_1_vcRuntimeAdditional_x64.log'
    [28B0:29B8][2016-01-07T16:30:53]i201: Planned package: vcRuntimeMinimum_x64, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: No, uncache: No, dependency: Register
    [28B0:29B8][2016-01-07T16:30:53]i201: Planned package: vcRuntimeAdditional_x64, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: No, uncache: No, dependency: Register
    [28B0:29B8][2016-01-07T16:30:53]i207: Planned related bundle: {ce085a78-074e-4823-8dc1-8a721b94b76d}, type: Upgrade, default requested: None, ba requested: None, execute: None, rollback: None, dependency: None
    [28B0:29B8][2016-01-07T16:30:53]i207: Planned related bundle: {f65db027-aff3-4070-886a-0d87064aabb1}, type: Upgrade, default requested: None, ba requested: None, execute: None, rollback: None, dependency: None
    [28B0:29B8][2016-01-07T16:30:53]i299: Plan complete, result: 0x0
    [28B0:29B8][2016-01-07T16:30:53]i300: Apply begin
    [0974:210C][2016-01-07T16:30:56]i360: Creating a system restore point.
    [0974:210C][2016-01-07T16:30:56]i361: Created a system restore point.
    [0974:210C][2016-01-07T16:30:56]i000: Caching bundle from: 'C:\Users\Holly\AppData\Local\Temp\{7f51bdb9-ee21-49ee-94d6-90afc321780e}\.be\vcredist_x64.exe' to: 'C:\ProgramData\Package Cache\{7f51bdb9-ee21-49ee-94d6-90afc321780e}\vcredist_x64.exe'
    [0974:210C][2016-01-07T16:30:57]i320: Registering bundle dependency provider: {7f51bdb9-ee21-49ee-94d6-90afc321780e}, version: 12.0.21005.1
    [0974:0C08][2016-01-07T16:30:57]i304: Verified existing payload: vcRuntimeMinimum_x64 at path: C:\ProgramData\Package Cache\{A749D8E6-B613-3BE3-8F5F-045C84EBA29B}v12.0.21005\packages\vcRuntimeMinimum_amd64\vc_runtimeMinimum_x64.msi.
    [0974:0C08][2016-01-07T16:30:57]i304: Verified existing payload: cab5046A8AB272BF37297BB7928664C9503 at path: C:\ProgramData\Package Cache\{A749D8E6-B613-3BE3-8F5F-045C84EBA29B}v12.0.21005\packages\vcRuntimeMinimum_amd64\cab1.cab.
    [0974:0C08][2016-01-07T16:30:57]i304: Verified existing payload: vcRuntimeAdditional_x64 at path: C:\ProgramData\Package Cache\{929FBD26-9020-399B-9A7A-751D61F0B942}v12.0.21005\packages\vcRuntimeAdditional_amd64\vc_runtimeAdditional_x64.msi.
    [0974:0C08][2016-01-07T16:30:57]i304: Verified existing payload: cab2C04DDC374BD96EB5C8EB8208F2C7C92 at path: C:\ProgramData\Package Cache\{929FBD26-9020-399B-9A7A-751D61F0B942}v12.0.21005\packages\vcRuntimeAdditional_amd64\cab1.cab.
    [0974:210C][2016-01-07T16:30:57]i301: Applying execute package: vcRuntimeMinimum_x64, action: Install, path: C:\ProgramData\Package Cache\{A749D8E6-B613-3BE3-8F5F-045C84EBA29B}v12.0.21005\packages\vcRuntimeMinimum_amd64\vc_runtimeMinimum_x64.msi, arguments: ' MSIFASTINSTALL="7" NOVSUI="1"'
    [0974:210C][2016-01-07T16:31:00]e000: Error 0x80070652: Failed to install MSI package.
    [0974:210C][2016-01-07T16:31:00]e000: Error 0x80070652: Failed to execute MSI package.
    [28B0:29B8][2016-01-07T16:31:00]e000: Error 0x80070652: Failed to configure per-machine MSI package.
    [28B0:29B8][2016-01-07T16:31:00]w348: Application requested retry of package: vcRuntimeMinimum_x64, encountered error: 0x80070652. Retrying...
    [0974:210C][2016-01-07T16:31:03]i301: Applying execute package: vcRuntimeMinimum_x64, action: Install, path: C:\ProgramData\Package Cache\{A749D8E6-B613-3BE3-8F5F-045C84EBA29B}v12.0.21005\packages\vcRuntimeMinimum_amd64\vc_runtimeMinimum_x64.msi, arguments: ' MSIFASTINSTALL="7" NOVSUI="1"'
    [0974:210C][2016-01-07T16:31:06]e000: Error 0x80070652: Failed to install MSI package.
    [0974:210C][2016-01-07T16:31:06]e000: Error 0x80070652: Failed to execute MSI package.
    [28B0:29B8][2016-01-07T16:31:06]e000: Error 0x80070652: Failed to configure per-machine MSI package.
    [28B0:29B8][2016-01-07T16:31:06]w348: Application requested retry of package: vcRuntimeMinimum_x64, encountered error: 0x80070652. Retrying...
    [0974:210C][2016-01-07T16:31:09]i301: Applying execute package: vcRuntimeMinimum_x64, action: Install, path: C:\ProgramData\Package Cache\{A749D8E6-B613-3BE3-8F5F-045C84EBA29B}v12.0.21005\packages\vcRuntimeMinimum_amd64\vc_runtimeMinimum_x64.msi, arguments: ' MSIFASTINSTALL="7" NOVSUI="1"'
    [0974:210C][2016-01-07T16:31:12]e000: Error 0x80070652: Failed to install MSI package.
    [0974:210C][2016-01-07T16:31:12]e000: Error 0x80070652: Failed to execute MSI package.
    [28B0:29B8][2016-01-07T16:31:12]e000: Error 0x80070652: Failed to configure per-machine MSI package.
    [28B0:29B8][2016-01-07T16:31:12]w348: Application requested retry of package: vcRuntimeMinimum_x64, encountered error: 0x80070652. Retrying...
    [0974:210C][2016-01-07T16:31:15]i301: Applying execute package: vcRuntimeMinimum_x64, action: Install, path: C:\ProgramData\Package Cache\{A749D8E6-B613-3BE3-8F5F-045C84EBA29B}v12.0.21005\packages\vcRuntimeMinimum_amd64\vc_runtimeMinimum_x64.msi, arguments: ' MSIFASTINSTALL="7" NOVSUI="1"'
    [0974:210C][2016-01-07T16:31:18]e000: Error 0x80070652: Failed to install MSI package.
    [0974:210C][2016-01-07T16:31:18]e000: Error 0x80070652: Failed to execute MSI package.
    [28B0:29B8][2016-01-07T16:31:18]e000: Error 0x80070652: Failed to configure per-machine MSI package.
    [28B0:29B8][2016-01-07T16:31:18]i319: Applied execute package: vcRuntimeMinimum_x64, result: 0x80070652, restart: None
    [28B0:29B8][2016-01-07T16:31:18]e000: Error 0x80070652: Failed to execute MSI package.
    [0974:210C][2016-01-07T16:31:18]i330: Removed bundle dependency provider: {7f51bdb9-ee21-49ee-94d6-90afc321780e}
    [0974:210C][2016-01-07T16:31:18]i352: Removing cached bundle: {7f51bdb9-ee21-49ee-94d6-90afc321780e}, from path: C:\ProgramData\Package Cache\{7f51bdb9-ee21-49ee-94d6-90afc321780e}\
    [28B0:29B8][2016-01-07T16:31:18]i399: Apply complete, result: 0x80070652, restart: None, ba requested restart:  No
  • I can't download the 2010 version because apparently I have a more up-to-date version, and I have successfully installed the 2013 32 bit but when I try to download the 64 bit a message comes up saying: "SETUP FAILED One or more issues caused the setup to fail. Please fix the issues and then retry setup. For more information see the log file. 0x80070652 - Another installation is already in progress. Complete that installation before proceeding with this install."

  • Anonymous's avatar
    Anonymous
    10 years ago

    @hollyloraine Did the 2013 32 bit install successfully? If it did, could you please do a Clean Boot and then check if you are able to install the game now?

  • I was able to install the 2013 32 bit, but even after doing a clean boot the game will not install.

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