Forum Discussion
4 years ago
Thank you for your response. I am not sure of what antivirus programs I have. When I press play for the Sims 4 the Origin screen minimizes and that is all that happens. I did install the Sims 3 and it worked fine.
puzzlezaddict
4 years agoHero+
@LoraLovesTheSims Okay, open the Task Manager, click on More Details if necessary, and look through the background processes list for anything that might be an antivirus. You can ignore all the entries with a Windows logo. (It'll be obvious when you're looking.)
Please also run a dxdiag and attach it to a post.
https://help.ea.com/en/help/pc/how-to-gather-dxdiag-information/