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Anonymous's avatar
Anonymous
9 years ago
Solved

The Sims 4 Won't Install - Literally, I've Tried Everything, Help!

So, I'm having that pesky error that everyone having installation troubles with this game seems to have. I download the game, click install, and I receive the message "Error: The VC++ runtime redistr...
pc
  • yahel_1's avatar
    yahel_1
    9 years ago

    We're welcome @sarahthec

    Maybe you can try to Reset your PC and not to reinstall your OS.

    Rather than relying on system image backups, most people should just use the “Reset this PC” feature to restore your computer to its default operating system state. This also replaces the need to ever reinstall Windows  — just tell Windows to reset your PC and it’ll go back to its factory default settings.

    Resetting lets you choose whether to keep your files or remove them, and then reinstalls Windows. To get started, go toSettings > Update & security > Reset this PC > Get started and choose an option.

    And i wait a feedback from you.

    All my best

crinrict's avatar
crinrict
Hero+
9 years ago
  • Did you just reinstall that one redistributable or all of them ?
  • Did you try starting Origin as administrator ?
  • Anonymous's avatar
    Anonymous
    9 years ago

    @crinrict Thanks for your reply. I have reinstalled all the redistributables multiple times. However, I recently redownloaded the game again, so its automatically using my computer's stored version of the redistributables. The 64 bit 2013 one doesn't work whether I've replaced it with a new version or not, though. I might be replacing them incorrectly however. And upon right-clicking on Origin and clicking run as administrator I still receive the same error during installation.

    • yahel_1's avatar
      yahel_1
      9 years ago

      @sarahthec

      Close Origin and then go to   C / Program Files (x86) / Origin Games

      Once you are in the Origin folder go into your Sims 4 Folder / _Installer /DirectX / redist

      Once you are in this folder you will notice a bunch of .rar's.

      Delete ALL of the .rar files OUT of the redist folder.

      DO NOT DELETE: DSETUP.dll, dsetup32.dll, or DXSETUP.exe

      Once the redist folder only has those 3 files that you DIDN'T delete are left, go back into Origin and hit the "Ready to Install" button again and i think you should by fine.🙂

      NOTE if you have Windows 10 and your issue persist...

      Install this https://www.microsoft.com/en-ie/download/details.aspx?id=40784

      More details for how to do,look here    http://answers.ea.com/t5/Technical-Issues/igoproxy64-exe-System-Error-MSVCP120-dll-is-missing/m-p/47...

      • Anonymous's avatar
        Anonymous
        9 years ago

        @yahel_1 Thanks for your reply, but I don't seem to have a DirectX folder.

About The Sims 4 Technical Issues - PC

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