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Anonymous's avatar
Anonymous
9 years ago
Solved

The Sims 4 Won't Install - Literally, I've Tried Everything, Help!

So, I'm having that pesky error that everyone having installation troubles with this game seems to have. I download the game, click install, and I receive the message "Error: The VC++ runtime redistr...
pc
  • yahel_1's avatar
    yahel_1
    9 years ago

    We're welcome @sarahthec

    Maybe you can try to Reset your PC and not to reinstall your OS.

    Rather than relying on system image backups, most people should just use the “Reset this PC” feature to restore your computer to its default operating system state. This also replaces the need to ever reinstall Windows  — just tell Windows to reset your PC and it’ll go back to its factory default settings.

    Resetting lets you choose whether to keep your files or remove them, and then reinstalls Windows. To get started, go toSettings > Update & security > Reset this PC > Get started and choose an option.

    And i wait a feedback from you.

    All my best

Anonymous's avatar
Anonymous
9 years ago

@yahel_1 Thanks for your reply, but I don't seem to have a DirectX folder.

  • Anonymous's avatar
    Anonymous
    9 years ago

    @yahel_1 I do have Windows 10 and I installed those programs again (excluding the .arm) but still no fix. I also do have the MSVCP120.dll.

    • yahel_1's avatar
      yahel_1
      9 years ago

      @sarahthec you have restarted your PC? and if your issue persist you give REPAIR ?

      THANK YOU!

      this worked for me, i had the missing MSVCP120.dll error. i just downloaded all three. two didnt want to be installed the third file allowed itself to install and that fixed the issue. when the other two told me they didnt need to be installed i just closed them out. after the 3rd one installed, i rebooted, everything works. thanks for posting this fix

      Your solution solved the problem, thank you!

      Note: I did repair with the x86, and installed the x64 .exe files to make the error go away. The .arm could not be installed.

      Read carefully this thread http://answers.ea.com/t5/Technical-Issues/igoproxy64-exe-System-Error-MSVCP120-dll-is-missing/td-p/4762850/highlight/true/page/2

      • Anonymous's avatar
        Anonymous
        9 years ago

        @yahel_1 I took the newly downloaded vcredist_x64.exe and put it in my The Sims 4/_Installer/vc2013 folder. I took the 64 bit that was already in the folder and put it on my desktop. I also repaired the new 64 bit which prompted a restart. The error still persists. However, my install log now says the executable is missing all together.

        My log:

        Spoiler
        ****************************************
        Install Date: 06/12/2016
        13:41:05 Started logging
        ****************************************

        13:41:05 Install Location: C:\Program Files (x86)\Origin Games\The Sims 4\
        13:41:05 Install Locale: en_US
        13:41:05 Initialized installation config.
        13:41:05 CommandLine: install -locale en_US -installPath "C:\Program Files (x86)\Origin Games\The Sims 4\" -autologging -startmenuIcon=1 -desktopIcon=1
        13:41:05 EAInstaller version: 4.05.03.00
        13:41:05 Original System Version (10.0.10586)
        13:41:06 Launching System Version (5.1)
        13:41:06 Touchup running under compatibility mode
        13:41:06 OS: Microsoft Windows XP Home Edition
        13:41:06 Data reader initialized.
        13:41:06 Data reader config: LOCALE = en_US
        13:41:06 Data reader config: INSTALL_LOCATION = C:\Program Files (x86)\Origin Games\The Sims 4\
        13:41:06 Data reader config: INSTALL_LOCATION_DOUBLE_BACKSLASH = C:\Program Files (x86)\Origin Games\The Sims 4
        13:41:06 Data reader config: CREATE_DESKTOP_ICON = 1
        13:41:06 Data reader config: CREATE_STARTMENU_ICON = 1
        13:41:06 Data reader config: 32BIT = 0
        13:41:06 Data reader config: 64BIT = 1
        13:41:06 Processing EAIN file 'C:\PROGRA~2\ORIGIN~1\THESIM~3\__INST~1\Touchup.dat'.
        13:41:06 Installation registry missing. Game not yet installed.
        13:41:06 (Config)Studio: Maxis
        13:41:06 (Config)Game Name: The Sims 4
        13:41:06 (Config)Display Game Name: The Sims™ 4
        13:41:06 (Config)Updating ForceUninstallAllFiles to: 0
        13:41:06 (Config)Updating ForceUninstallAllFiles to: 1
        13:41:06 EAI data version: 4.05.03.00
        13:41:06 The EAI build_guid is f6eb36f13f844588841f2122ffb51387
        13:41:06 Start redistributables install phase
        13:41:08 Started VC++ Runtime 10.0.40219.01 Install Phase
        13:41:08 Installing x86 VC runtime: 10.0.40219.01
        13:41:08 Launching process:
        Command: "C:\PROGRA~2\ORIGIN~1\THESIM~3\__INST~1\vc\vc2010sp1\redist\vcredist_x86.exe" /q /norestart
        Working directory: C:\PROGRA~2\ORIGIN~1\THESIM~3\__INST~1\vc\vc2010sp1\redist\
        13:41:17 Process exited with exit code 0.
        13:41:17 Successfully installed x86 VC runtime.
        13:41:17 Installing x64 VC runtime: 10.0.40219.01
        13:41:17 Launching process:
        Command: "C:\PROGRA~2\ORIGIN~1\THESIM~3\__INST~1\vc\vc2010sp1\redist\vcredist_x64.exe" /q /norestart
        Working directory: C:\PROGRA~2\ORIGIN~1\THESIM~3\__INST~1\vc\vc2010sp1\redist\
        13:41:23 Process exited with exit code 0.
        13:41:23 Successfully installed x64 VC runtime.
        13:41:23 Finished VC++ Runtime 10.0.40219.01 Install Phase
        13:41:23 Started VC++ Runtime 12.0.30501.0 Install Phase
        13:41:23 Installing x86 VC runtime: 12.0.30501.0
        13:41:23 Launching process:
        Command: "C:\PROGRA~2\ORIGIN~1\THESIM~3\__INST~1\vc\vc2013\redist\vcredist_x86.exe" /install /quiet /norestart
        Working directory: C:\PROGRA~2\ORIGIN~1\THESIM~3\__INST~1\vc\vc2013\redist\
        13:41:27 Process exited with exit code 0.
        13:41:28 Successfully installed x86 VC runtime.
        13:41:28 Installing x64 VC runtime: 12.0.30501.0
        13:41:28 Launching process:
        Command: "C:\PROGRA~2\ORIGIN~1\THESIM~3\__INST~1\vc\vc2013\redist\vcredist_x64.exe" /install /quiet /norestart
        Working directory: C:\PROGRA~2\ORIGIN~1\THESIM~3\__INST~1\vc\vc2013\redist\
        13:41:28 ERROR: Unable to launch process! (Error code: 2)
        13:41:28 ERROR: The executable appears to be missing!
        13:41:28 Error installing x64 VC runtime.
        13:41:30 Installer finished with exit code: 1
        13:41:31 Shutting down data reader.

        ****************************************
        13:41:31 Stopping install logging
        ****************************************

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