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RanakiMcCormick's avatar
RanakiMcCormick
New Novice
9 months ago
Solved

The sims 4 won't launch after factory resetting my computer

Hi all, I have been playing The Sims 4 for many years and never had any real issues with it - until now. I wanted to factory reset my computer as it hasn't been ''cleaned'' since I first got it in ...
pc
RanakiMcCormick's avatar
RanakiMcCormick
New Novice
9 months ago

Thank you for your reply!

I tried the first thing you mentioned, with no luck.

I don't have OneDrive installed on my computer.

The dxdiag is attached.

puzzlezaddict's avatar
puzzlezaddict
Hero+
9 months ago

@RanakiMcCormick  Your dxdiag shows that Sims 4 is crashing because the AMD graphics driver is crashing, and that driver is from 2017.  AMD offers a driver from 2022 for your graphics chip, so please install that (the Windows 10 64-bit version):

https://www.amd.com/en/support/downloads/drivers.html/processors/a-series/a10-series-apu-for-laptops/a10-7300-with-radeon-r6-graphics.html

Run the installer as an admin: right-click the download and select "Run as administrator."  Restart after installing and before trying to play.

  • RanakiMcCormick's avatar
    RanakiMcCormick
    New Novice
    9 months ago

    Thank you so much for the help!

    I greatly appreciate it :D

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