Forum Discussion

Anonymous

9 years ago

SolvedApproved

the sims 4 wont redownload

sims 4 is not showing on mygames as I reset my pc and it wont redownload even on the same account and says code has already been used

Anonymous
9 years ago
Approved
@9xucskmmy2db6m7j

Please contact an Advisor they will be able to check your account and see what could be going wrong:

1. Click on the following link: https://help.ea.com/en/contact-us/ (once there make sure that your country is correctly selected in top left hand corner of Help.EA.com)
2. Find the affected game (if it's an account issue select Origin) and select Next
3. Select your platform and then 'Next'
4. Select topic from the drop down menus, type in a short description of your issue and select 'Next'.
5. Select a contact option. Please note that available contact options do depend on your country settings and time of day.

Let us know if you run into any issues with this!

9xucskmmy2db6m7

9 years ago

hi i recently unistalled my sims 4 on my pc and tried redownloading it recently but it keeps showing that my code is used. im sure that im using the correct account but the games does not show up in my games library at all. how do i reinstall it. please help?

Anonymous

9 years ago

Approved

@9xucskmmy2db6m7j

Please contact an Advisor they will be able to check your account and see what could be going wrong:

1. Click on the following link: https://help.ea.com/en/contact-us/ (once there make sure that your country is correctly selected in top left hand corner of Help.EA.com)
2. Find the affected game (if it's an account issue select Origin) and select Next
3. Select your platform and then 'Next'
4. Select topic from the drop down menus, type in a short description of your issue and select 'Next'.
5. Select a contact option. Please note that available contact options do depend on your country settings and time of day.

Let us know if you run into any issues with this!