Help! I can't find where to download

Hi! I have posted about this twice now and still not getting any help. I am not sure if I didn't post it in the right place.  Please let me know.

I entered redeem codes for two packs and forgot to download them.  When I click on the worlds the tell me that I need to download them. I can't find where I am suppose to go the download them.  The worlds are Ravenwood and Gippi Point.  

Here is a picure of the worlds and as you can see they are greyed out cause I need to download them. Also you can see under Manage Add-ons the are marked new but I don['t have a download button for them.  I also went to marketplace and it says it's nto installed.  

Can someone please advise me what I need to do? How do I get someone at EA to fix this for me?

As you can see it does say that I do own these packs.  I just can't find anywhere to download them.  

DSimsmom​ if you have already entered the redeem codes and they have been accepted then you should be able to find a download button on them in either the store or under your owned pack unless they've moved it when they added the marketplace.

Hope this helps.

 Hi DSimsmom​ Where did you purchase these codes from? 

“Macabre Mementos” is just a mask, a music box, and a family portrait. It does not include the Life & Death pack with the Ravenwood world, and was meant as an early purchase bonus. Similarly, “Warm and Cozy” is a lamp, socks, and a tea kettle. It does not include the Adventure Awaits pack with Gibbi Point, but was instead the early purchase bonus. 

Are you sure you bought the actual expansion packs? Did you have a second code in each purchase?

DSimsmom​ 

I merged your post with your existing thread. You already have answers here.

It not showing there either. I wish a tech person would respond

Unfortunely noone of those answers are helping me.

Yes, it tells me own it. You can see from the picture that I added that it says not installed.  But I can't find out where to go to install the packs

This screenshot shows, that you obviously don't own Life & Death and Adventure Awaits, you only own the bonus content. There is no download button for this content, it is installed automatically if you install the pack itself. 

I do absoutely own it.  If you look at the other screen shots.  I would not  be here aksing for help if I didn't.