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Alston-Sims's avatar
Alston-Sims
2 years ago

the title may have been downloaded

Product: The EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post)
Which client functionality are you experiencing this bug with? Launch Game
When did this happen? (dd.mm.yy hh:mm) 07.16.23 12:30
Summarize your bug I backed up my SIMS 4 and restored it to my new computer. When I tried to launch the game, we get the following error You Don't Have Access This title may have been downloaded to your device by another user who owns the game.
How often does the bug occur? Rarely (0% - 9%)
Steps: How can we find the bug ourselves? Not sure, I just launched the game
What happens when the bug occurs? Can't play SIMS 4
What do you expect to see? The game should launch

‌

I backed up my SIMS 4 and restored it to my new computer. When I tried to launch the game, we get the following error
You Don't Have Access
This title may have been downloaded to your device by another user who owns the game.

pc

1 Reply

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    2 years ago

    @Alston-Sims  Normally, it's enough to clear the EA App's cache:

    https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

    Given how you restored the files, you might need to repair the game as well.  The option is under Sims 4 > Manage > Repair.

    If that doesn't help, you might need to reinstall the game.  If that would take too long, there's a shortcut that's not entirely reliable but is worth trying.  Rename the Sims 4 folder that contains the game's program files, by which I mean not the folder in Documents but the one you see under Sims 4 > Manage > View properties.  Tell the EA App to download the game, then pause the download.  Copy the program files to the new Sims 4 folder and resume the download; the App may simply verify the files instead of downloading fresh copies.  If this works, you can delete the old folder once you're done.

    When renaming the Sims 4 folder, make sure the EA App is closed and the EABackgroundService is NOT running in the Task Manager.

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