"There's a problem with your game's setup" patch 1.109
I’m having this issue above but I’m on windows 11 and did everything.
Forum Discussion
sospecial21 Please provide a dxdiag. Hit Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop. From there, you can attach it to a reply using the camera (Insert Media) icon included with the other formatting buttons.
Please also let me know whether the game runs in DirectX 9 mode. Open the EA App game library, click Sims 4 > Manage > View properties, and enter -dx9 in the command line box.
