Forum Discussion

reggieblackcat1's avatar
reggieblackcat1
5 years ago
Solved

Thread stuck in driver

I have played sims for many years and I have faced thread stuck in driver error before. I updated my drivers and it worked perfectly. When playing the game it has been coming up with the error again...
pc
  • puzzlezaddict's avatar
    puzzlezaddict
    5 years ago

    @reggieblackcat12  Don't worry about the error report for now; I see the BlueScreens in your dxdiag.  The most obvious issue is that your laptop doesn't have a proper graphics driver installed, so it's using the Microsoft Basic Display Adapter instead.  That's enough to slow down anyone's game.  But you can just download the newest driver from AMD:

    https://www.amd.com/en/support/apu/amd-series-processors/amd-a4-series-apu-for-laptops/a4-1250-radeon-hd-8210

    It's possible you'll get an error when trying to install it.  Sometimes, laptop software blocks drivers that aren't delivered by the laptop manufacturer.  In that case, go here:

    https://www.acer.com/ac/en/US/content/drivers

    Enter your laptop's serial number, and look for a VGA driver from AMD.

    Restart your computer after installing the driver and before trying to play.  If you get another error, let me know what it says.

puzzlezaddict's avatar
puzzlezaddict
Hero+
5 years ago

@reggieblackcat12  Don't worry about the error report for now; I see the BlueScreens in your dxdiag.  The most obvious issue is that your laptop doesn't have a proper graphics driver installed, so it's using the Microsoft Basic Display Adapter instead.  That's enough to slow down anyone's game.  But you can just download the newest driver from AMD:

https://www.amd.com/en/support/apu/amd-series-processors/amd-a4-series-apu-for-laptops/a4-1250-radeon-hd-8210

It's possible you'll get an error when trying to install it.  Sometimes, laptop software blocks drivers that aren't delivered by the laptop manufacturer.  In that case, go here:

https://www.acer.com/ac/en/US/content/drivers

Enter your laptop's serial number, and look for a VGA driver from AMD.

Restart your computer after installing the driver and before trying to play.  If you get another error, let me know what it says.

reggieblackcat1's avatar
reggieblackcat1
5 years ago

@puzzlezaddict I’ve downloaded the game again, no errors so far, it’s just running incredibly slow

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    5 years ago

    @reggieblackcat12  Did you install the graphics driver I linked?  The driver is part of the system, not the game, and if the game doesn't have a proper driver, it will run much more slowly than it should.

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