@remedialcha0s Your dxdiag is full of Windows update errors, so many that any possible Sims 4 errors have been crowded out. You're also on a Windows build that's almost three years old and has been out of support for over a year. Have you been deliberately blocking updates, and if so, is there a particular reason? Did you recently reset the computer to factory settings? I ask because this should absolutely be addressed even separate from any Sims 4-related issues.
For the save itself, how large is the save file? Please open Documents > Electronic Arts > The Sims 4 > saves, sort the folder by modified date, and post a screenshot.
Please don't save your progress while playing this save, at least not right now. You might need to revert to one of the backup saves, and that would only be helpful if you have an old-enough backup. Saving demotes each of the previous backups and erases the oldest one.
Thank you so much for pointing this out to me! I was given this laptop by a family member not long ago and hadn't noticed I wasn't getting any updates. Took me a good few hours to find a fix online as Windows Updater itself was corrupted, but it's all sorted and up to date now. I dread to think how much longer I would have carried on without picking up on the lack of updates, so thanks again.
I've attached a screenshot of my save files - all the visible ones are the same save game. Hadn't realised I had so many as MCCC autosaves for me, could too many saves be an issue? Regardless I've stopped saving now.
@remedialcha0s Your saves list looks fine, and the fact that you have a lot of saves shouldn't have any impact here. The game should only load data from the save you're playing, otehr than the thumbnails from the other saves at the Main Menu of course. On the other hand, it's not going to hurt anything to move your older saves elsewhere, and it might make keeping track of the saves easier for you. Whatever you prefer is fine.
Your save was using most of your computer's memory but not all of it, and I wonder if the RAM use keeps going up until you really can't do anything at all with the save. It's difficult to tell from one screenshot, but you can keep an eye on the Task Manager once the save starts to lag and see what happens.
It's also entirely possible that this save's RAM use is fairly stable but that it's high enough overall to cause problems. In that case, try playing this save immediately after restarting your computer and without opening anything else, other than the EA App of course. It can also help to put the App in offline mode. Other than cutting off access to the Gallery, this shouldn't affect the game at all.
HI, it's OP again. I never managed to solve the issue but played a different save file outside of Britechester for a while. I almost forgot about this bug, but now I'm having the same issue again in a different save file (but in the uni dorm, same as before). Launching the game just after booting my laptop up gives me a couple extra minutes before the bug appears but it happens every time. I'm wondering what could be causing it? ☹️
@remedialcha0s Please let me know how much memory Sims 4 and your system overall are using, now in this new save, when you run into the issue. A screenshot of the Task Manager's Processes tab would be enough; you can put the game into windowed mode (but don't minimize it) to check.
Please also list which dorm, how many sims are under your control, and how many roommates there are on the lot. I'm wondering if there's a pattern. Additionally, if it's not the default in-game dorm, please let me know whether you built it or downloaded it, and if the latter, the creator and lot name so I can check it out in the Gallery.
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